GamblingCareers.com
Casino Retention Coordinator
GamblingCareers.com, Jersey City, New Jersey, United States, 07390
Casino Retention Coordinator Overview
Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. At Bally’s Interactive, we’re redefining online casino entertainment, and we’re looking for a Casino Retention Executive to help us keep the excitement rolling. Responsibilities
Dream up and deliver monthly promotional plans that are creative, on-brand, and results-driven. Help maintain distinct promotional strategies across Bally’s brands. Present promotional structures, mechanics, timelines, and projected costs. Brief compelling copy and visuals to our Marketing Design & Development Team. Collaborate closely with CRM Leads to align promotions with wider marketing activity. Tailor campaigns to different player audiences and behaviors. Partner with our Social Media team to ensure promotions shine on‑site and socially. Build and maintain promotion rules and templates, navigating legal and compliance approvals. Analyze performance data to optimize and evolve future promotions. Keep promotional mechanics, documentation, and templates organized and up to date. Stay ahead of market trends to anticipate player and business needs. Take new promotional ideas from concept to launch. Jump into additional projects as the business grows and evolves. Qualifications
You live and breathe the Casino gaming world and can navigate CRM like it’s second nature. You’ve got marketing magic and a knack for creating campaigns players can’t get enough of. Project and campaign planning? You’ve got it down to a science. You’re comfortable juggling CRM systems and campaign management tools like a pro. Task management tools like Excel, Monday.com, JIRA, and third‑party promotional tools. You know them, you love them. Super organized, self‑driven, and proactive, you can set your own deadlines and crush them. Experience Required
Bachelor’s degree in marketing, Business, Communications, or related experience in the Gaming Industry. Possess experience in creating and managing promotions. Demonstrate campaign management / CRM system experience. Have experience working with CMS tools and platforms. Have experience working with task management tools (Excel, Monday.com, JIRA, Confluence, etc.). iGaming or customer engagement experience is a plus. Benefits
Competitive pay with annual salary reviews & performance bonuses. Medical, dental and vision plan options. 401(k) matching for long‑term wins. Monthly socials and team building events. Home office allowance to level up your remote set up. Downtown office with snacks, games and unbeatable energy. Equal Opportunity Employment
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. We encourage a culture where everyone can be themselves at work. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
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Ignite Your Career Where Innovation Leads the Way! Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers. You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact. Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation. At Bally’s Interactive, we’re redefining online casino entertainment, and we’re looking for a Casino Retention Executive to help us keep the excitement rolling. Responsibilities
Dream up and deliver monthly promotional plans that are creative, on-brand, and results-driven. Help maintain distinct promotional strategies across Bally’s brands. Present promotional structures, mechanics, timelines, and projected costs. Brief compelling copy and visuals to our Marketing Design & Development Team. Collaborate closely with CRM Leads to align promotions with wider marketing activity. Tailor campaigns to different player audiences and behaviors. Partner with our Social Media team to ensure promotions shine on‑site and socially. Build and maintain promotion rules and templates, navigating legal and compliance approvals. Analyze performance data to optimize and evolve future promotions. Keep promotional mechanics, documentation, and templates organized and up to date. Stay ahead of market trends to anticipate player and business needs. Take new promotional ideas from concept to launch. Jump into additional projects as the business grows and evolves. Qualifications
You live and breathe the Casino gaming world and can navigate CRM like it’s second nature. You’ve got marketing magic and a knack for creating campaigns players can’t get enough of. Project and campaign planning? You’ve got it down to a science. You’re comfortable juggling CRM systems and campaign management tools like a pro. Task management tools like Excel, Monday.com, JIRA, and third‑party promotional tools. You know them, you love them. Super organized, self‑driven, and proactive, you can set your own deadlines and crush them. Experience Required
Bachelor’s degree in marketing, Business, Communications, or related experience in the Gaming Industry. Possess experience in creating and managing promotions. Demonstrate campaign management / CRM system experience. Have experience working with CMS tools and platforms. Have experience working with task management tools (Excel, Monday.com, JIRA, Confluence, etc.). iGaming or customer engagement experience is a plus. Benefits
Competitive pay with annual salary reviews & performance bonuses. Medical, dental and vision plan options. 401(k) matching for long‑term wins. Monthly socials and team building events. Home office allowance to level up your remote set up. Downtown office with snacks, games and unbeatable energy. Equal Opportunity Employment
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions. We encourage a culture where everyone can be themselves at work. We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
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