Bill Howe Heating & Air
About Our Company
Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe's studio apartment in Pacific Beach, with one goal in mind - give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego's most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!
Vision Statement Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits
Mission Statement We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heating & air, and flood & restoration needs 24/7/365.
Workplace Values All Team Members are expected to operate in line with our workplace core values which are:
The Bill H.O.W.E Way Heart Fiercely committed to the needs of our employees, communities, and customers
Opportunity Focused on building career paths, promoting from within, and offering competitive training and educational opportunities
World‑Class The BEST at what we do
Ethical Transparent, fair, and ethical
Job Summary We are seeking a skilled and motivated
Mitigation Manager
to join our growing team. The ideal candidate will oversee all aspects of the Mitigation department including operations, people, compliance, financial performance, and carrier relationships. This role requires strong leadership, insurance knowledge, and hands‑on experience managing high‑volume water losses.
Managing Team Structure You will manage:
3 Project Managers
3 Project Coordinators (in‑office)
~16 Field Technicians (teams of two)
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
Lead and manage all water mitigation operations (water, mold, fire, trauma)
Scale the department
Ensure full compliance with TPA programs (dash, carrier KPIs, documentation, timelines)
Oversee job costing, margins, labor efficiency, and profitability
Manage and mentor project managers, coordinators, and field staff
Ensure accurate documentation, photo capture, moisture mapping, and billing
Maintain strong relationships with insurance adjusters and TPA partners
Enforce IICRC standards and safety protocols
Collaborate with Contents and Reconstruction divisions for seamless project flow
Assist with hiring, training, and performance management
Drive operational improvements, SOPs, and accountability
Required Qualifications
Minimum 5+ years
of experience in water mitigation management (restoration industry)
IICRC Certifications (Required):
WRT (Water Restoration Technician)
ASD (Applied Structural Drying)
AMRT (Applied Microbial Remediation Technician)
Proven experience working with
TPAs and insurance carriers
Strong understanding of
Xactimate , mitigation billing, and insurance guidelines
Experience managing teams, schedules, and high job volume
Ability to lead, coach, and hold teams accountable
Strong organizational and communication skills
Valid driver's license and clean driving record
Preferred Qualifications
Experience scaling a mitigation department
Prior experience in multi‑division restoration companies
IICRC Instructor or additional certifications a plus
Strong financial acumen and KPI management experience
Physical Demands and Work Environment Physical Demands:
Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/descend stairs
Operate standard office equipment (computers, phones, copier, fax machine or scanner)
Moderate lifting may be required (15‑20) pounds
Ability to work more than 40 hours per work week and up to 12 hours per day
Travel to a variety of work sites every day in a company vehicle.
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Vision Statement Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits
Mission Statement We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heating & air, and flood & restoration needs 24/7/365.
Workplace Values All Team Members are expected to operate in line with our workplace core values which are:
The Bill H.O.W.E Way Heart Fiercely committed to the needs of our employees, communities, and customers
Opportunity Focused on building career paths, promoting from within, and offering competitive training and educational opportunities
World‑Class The BEST at what we do
Ethical Transparent, fair, and ethical
Job Summary We are seeking a skilled and motivated
Mitigation Manager
to join our growing team. The ideal candidate will oversee all aspects of the Mitigation department including operations, people, compliance, financial performance, and carrier relationships. This role requires strong leadership, insurance knowledge, and hands‑on experience managing high‑volume water losses.
Managing Team Structure You will manage:
3 Project Managers
3 Project Coordinators (in‑office)
~16 Field Technicians (teams of two)
Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
Lead and manage all water mitigation operations (water, mold, fire, trauma)
Scale the department
Ensure full compliance with TPA programs (dash, carrier KPIs, documentation, timelines)
Oversee job costing, margins, labor efficiency, and profitability
Manage and mentor project managers, coordinators, and field staff
Ensure accurate documentation, photo capture, moisture mapping, and billing
Maintain strong relationships with insurance adjusters and TPA partners
Enforce IICRC standards and safety protocols
Collaborate with Contents and Reconstruction divisions for seamless project flow
Assist with hiring, training, and performance management
Drive operational improvements, SOPs, and accountability
Required Qualifications
Minimum 5+ years
of experience in water mitigation management (restoration industry)
IICRC Certifications (Required):
WRT (Water Restoration Technician)
ASD (Applied Structural Drying)
AMRT (Applied Microbial Remediation Technician)
Proven experience working with
TPAs and insurance carriers
Strong understanding of
Xactimate , mitigation billing, and insurance guidelines
Experience managing teams, schedules, and high job volume
Ability to lead, coach, and hold teams accountable
Strong organizational and communication skills
Valid driver's license and clean driving record
Preferred Qualifications
Experience scaling a mitigation department
Prior experience in multi‑division restoration companies
IICRC Instructor or additional certifications a plus
Strong financial acumen and KPI management experience
Physical Demands and Work Environment Physical Demands:
Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/descend stairs
Operate standard office equipment (computers, phones, copier, fax machine or scanner)
Moderate lifting may be required (15‑20) pounds
Ability to work more than 40 hours per work week and up to 12 hours per day
Travel to a variety of work sites every day in a company vehicle.
#J-18808-Ljbffr