Bill Howe Heating & Air
Mitigation Sales Specialist
Bill Howe Heating & Air, San Diego, California, United States, 92189
Our Company
Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating, and air conditioning, restoration and flood, reconstruction, and lining services. As part of our Bill Howe team, you'll work within a fun and supportive culture where your voice matters. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families, the Bill HOWE Way.
Workplace Values The Service Manager will be expected to operate in line with our workplace core values which are:
The Bill H.O.W.E Way
Heart: Fiercely committed to the needs of our employees, communities, and customers
Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities
World-Class: The BEST at what we do
Ethical: Transparent, fair, and ethical
Job Summary The Mitigation Sales Specialist is a hybrid role responsible for both technical mitigation leadership and sales performance. This position conducts on-site damage assessments, scopes and sells mitigation work, and serves as a primary point of contact for customers, insurance representatives, and internal teams. This role requires strong restoration knowledge, the ability to sell and close jobs in the field, and a high level of professionalism when working with customers during emergency situations.
Why This Role Matters The Mitigation Sales Specialist plays a critical role in protecting properties, supporting customers during emergencies, and driving revenue growth. This position bridges technical expertise and sales excellence to ensure customers receive the right solution-quickly, professionally, and with confidence.
Essential Duties and Responsibilities Sales & Business Development
Achieve growth and meet daily sales targets through direct, in-field selling.
Sell mitigation services to residential and commercial customers following water, mold, sewage, and fire losses.
Make clear, professional recommendations to customers regarding mitigation options and next steps.
Identify new business opportunities through direct sales activity, networking, data mining, and referrals.
Generate self-sourced leads from prior customers, relationships, and referral partners.
Obtain signed work authorizations and collect payments as directed.
Mitigation (Water & Mold) & Technical Responsibilities
Conduct initial on-site assessments to determine damage extent, scope of work, and remediation strategy.
Perform accurate moisture mapping and job sketching.
Utilize metering tools including thermal cameras, penetrating and non-penetrating meters, and hygrometers.
Communicate scope of work clearly with customers, insurance adjusters, project managers, and internal teams.
Accurately track and allocate materials and equipment used on each project.
Document projects thoroughly through photos, field notes, reports, and sample retention.
Service Checks / Inspections
Coordination & Documentation
Ensure all required documentation is completed accurately and timely for each job.
Maintain detailed records within company systems from initial assessment through project handoff.
Collaborate with mitigation, reconstruction, and project management teams to ensure smooth execution.
Qualifications
2+ years of Water Damage Restoration experience
IICRC WRT Certification
Proven ability to sell mitigation services and close jobs in the field
Strong communication, presentation, and interpersonal skills
Ability to read and understand mechanical drawings, sketches, and job scopes
Valid driver's license with a clean driving record
Preferred
Experience working directly with insurance adjusters
Knowledge of restoration estimating, scoping, and workflows
Sales experience within restoration, mitigation, or construction environments
Bilingual (English/Spanish) a plus
Core Competencies
Consultative Selling - Educates customers and confidently closes work
Technical Expertise - Strong understanding of mitigation processes and tools
Customer Care - Calm, professional presence during stressful situations
Accuracy & Documentation - Strong attention to detail and compliance
Time Management - Balances multiple active jobs and priorities effectively
Physical Requirements
Ability to lift, push, pull, and move up to 50 lbs
Regular standing, walking, bending, squatting, climbing stairs, and reaching
Ability to operate standard office equipment (computer, phone, scanner, etc.)
Environmental Conditions
Daily travel to multiple job sites in a company vehicle
Work performed indoors and outdoors in varying temperatures and weather conditions
Exposure to moderate/high noise levels, dust, fumes, and airborne particles
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Workplace Values The Service Manager will be expected to operate in line with our workplace core values which are:
The Bill H.O.W.E Way
Heart: Fiercely committed to the needs of our employees, communities, and customers
Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities
World-Class: The BEST at what we do
Ethical: Transparent, fair, and ethical
Job Summary The Mitigation Sales Specialist is a hybrid role responsible for both technical mitigation leadership and sales performance. This position conducts on-site damage assessments, scopes and sells mitigation work, and serves as a primary point of contact for customers, insurance representatives, and internal teams. This role requires strong restoration knowledge, the ability to sell and close jobs in the field, and a high level of professionalism when working with customers during emergency situations.
Why This Role Matters The Mitigation Sales Specialist plays a critical role in protecting properties, supporting customers during emergencies, and driving revenue growth. This position bridges technical expertise and sales excellence to ensure customers receive the right solution-quickly, professionally, and with confidence.
Essential Duties and Responsibilities Sales & Business Development
Achieve growth and meet daily sales targets through direct, in-field selling.
Sell mitigation services to residential and commercial customers following water, mold, sewage, and fire losses.
Make clear, professional recommendations to customers regarding mitigation options and next steps.
Identify new business opportunities through direct sales activity, networking, data mining, and referrals.
Generate self-sourced leads from prior customers, relationships, and referral partners.
Obtain signed work authorizations and collect payments as directed.
Mitigation (Water & Mold) & Technical Responsibilities
Conduct initial on-site assessments to determine damage extent, scope of work, and remediation strategy.
Perform accurate moisture mapping and job sketching.
Utilize metering tools including thermal cameras, penetrating and non-penetrating meters, and hygrometers.
Communicate scope of work clearly with customers, insurance adjusters, project managers, and internal teams.
Accurately track and allocate materials and equipment used on each project.
Document projects thoroughly through photos, field notes, reports, and sample retention.
Service Checks / Inspections
Coordination & Documentation
Ensure all required documentation is completed accurately and timely for each job.
Maintain detailed records within company systems from initial assessment through project handoff.
Collaborate with mitigation, reconstruction, and project management teams to ensure smooth execution.
Qualifications
2+ years of Water Damage Restoration experience
IICRC WRT Certification
Proven ability to sell mitigation services and close jobs in the field
Strong communication, presentation, and interpersonal skills
Ability to read and understand mechanical drawings, sketches, and job scopes
Valid driver's license with a clean driving record
Preferred
Experience working directly with insurance adjusters
Knowledge of restoration estimating, scoping, and workflows
Sales experience within restoration, mitigation, or construction environments
Bilingual (English/Spanish) a plus
Core Competencies
Consultative Selling - Educates customers and confidently closes work
Technical Expertise - Strong understanding of mitigation processes and tools
Customer Care - Calm, professional presence during stressful situations
Accuracy & Documentation - Strong attention to detail and compliance
Time Management - Balances multiple active jobs and priorities effectively
Physical Requirements
Ability to lift, push, pull, and move up to 50 lbs
Regular standing, walking, bending, squatting, climbing stairs, and reaching
Ability to operate standard office equipment (computer, phone, scanner, etc.)
Environmental Conditions
Daily travel to multiple job sites in a company vehicle
Work performed indoors and outdoors in varying temperatures and weather conditions
Exposure to moderate/high noise levels, dust, fumes, and airborne particles
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