CoStar Group
Member Services Lead Qualification Specialist
CoStar Group, Richmond, Virginia, United States, 23214
Member Services Lead Qualification Specialist
Join to apply for the
Member Services Lead Qualification Specialist
role at
CoStar Group .
Job Description CoStar Group (NASDAQ: CSGP)
is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
About This Role The role of the Member Services Lead Qualification Specialist plays a pivotal role in ensuring we are yielding highly intent leads to our Member Agents. In this role, you will engage with high-priority inbound leads with the mission of qualifying and dispositioning the potential buyer or seller to then yield, via warm transfer (based on predefined selections), to our member agents. You will be talking to potential home buyers and sellers as well as Residential Real Estate Agents and Brokers.
What You Will Do
Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
Intercept and manage inbound calls on behalf of member agents. Perform thorough vetting during these calls to assess the quality and potential of the leads.
Engage directly with consumers interested in the home buying and selling process to effectively connect them to our member agents.
Use established criteria and tools to assess the potential of each lead and determine their suitability. Analyze responses and data to ensure the leads are credible and meet the requirements of our member agents.
Ensure only qualified leads are forwarded to member agents, providing them with a streamlined and effective lead generation process.
Deliver a summary of the opportunity and background of client needs/expectations with Member Agents via their preselected preferred channels of communication.
Utilize consumer and client feedback to optimize and enhance product offerings.
Take part in continuous professional development opportunities, world‑class training, coaching, and mentorship with access to industry‑leading research and thought leadership.
Qualifications
Bachelor's degree from an accredited, not‑for‑profit university or college.
A track record of commitment to prior employers.
2 years of call center and/or professional experience.
Proven experience in a lead generation, sales, or customer service role, preferably in the real‑estate industry.
Strong time‑management skills and very detailed‑oriented.
Ability to multitask and prioritize tasks in a fast‑paced environment.
Excellent communication skills, both written and verbal, with the ability to effectively interview and assess potential leads.
Strong analytical skills with attention to detail for evaluating lead quality.
A customer‑focused approach with a commitment to providing high‑quality support to both leads and member agents.
Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
A proactive and positive attitude, with a commitment to providing exceptional customer service.
Enjoys working independently and as part of a team.
Ability to work some nights and weekends.
Evidence of strong academic performance in college.
What's In It For You? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer generous compensation and performance‑based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter‑office exchange program.
Our Benefits Package Includes (but Is Not Limited To)
Comprehensive healthcare coverage: medical, vision, dental, prescription drug
Life, legal, and supplementary insurance
Virtual and in‑person mental health counseling services for individuals and families
401(k) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Referrals increase your chances of interviewing at CoStar Group by 2x.
Get notified about new Member Services Specialist jobs in
Richmond, VA .
#J-18808-Ljbffr
Member Services Lead Qualification Specialist
role at
CoStar Group .
Job Description CoStar Group (NASDAQ: CSGP)
is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
About This Role The role of the Member Services Lead Qualification Specialist plays a pivotal role in ensuring we are yielding highly intent leads to our Member Agents. In this role, you will engage with high-priority inbound leads with the mission of qualifying and dispositioning the potential buyer or seller to then yield, via warm transfer (based on predefined selections), to our member agents. You will be talking to potential home buyers and sellers as well as Residential Real Estate Agents and Brokers.
What You Will Do
Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
Intercept and manage inbound calls on behalf of member agents. Perform thorough vetting during these calls to assess the quality and potential of the leads.
Engage directly with consumers interested in the home buying and selling process to effectively connect them to our member agents.
Use established criteria and tools to assess the potential of each lead and determine their suitability. Analyze responses and data to ensure the leads are credible and meet the requirements of our member agents.
Ensure only qualified leads are forwarded to member agents, providing them with a streamlined and effective lead generation process.
Deliver a summary of the opportunity and background of client needs/expectations with Member Agents via their preselected preferred channels of communication.
Utilize consumer and client feedback to optimize and enhance product offerings.
Take part in continuous professional development opportunities, world‑class training, coaching, and mentorship with access to industry‑leading research and thought leadership.
Qualifications
Bachelor's degree from an accredited, not‑for‑profit university or college.
A track record of commitment to prior employers.
2 years of call center and/or professional experience.
Proven experience in a lead generation, sales, or customer service role, preferably in the real‑estate industry.
Strong time‑management skills and very detailed‑oriented.
Ability to multitask and prioritize tasks in a fast‑paced environment.
Excellent communication skills, both written and verbal, with the ability to effectively interview and assess potential leads.
Strong analytical skills with attention to detail for evaluating lead quality.
A customer‑focused approach with a commitment to providing high‑quality support to both leads and member agents.
Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
A proactive and positive attitude, with a commitment to providing exceptional customer service.
Enjoys working independently and as part of a team.
Ability to work some nights and weekends.
Evidence of strong academic performance in college.
What's In It For You? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer generous compensation and performance‑based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter‑office exchange program.
Our Benefits Package Includes (but Is Not Limited To)
Comprehensive healthcare coverage: medical, vision, dental, prescription drug
Life, legal, and supplementary insurance
Virtual and in‑person mental health counseling services for individuals and families
401(k) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Referrals increase your chances of interviewing at CoStar Group by 2x.
Get notified about new Member Services Specialist jobs in
Richmond, VA .
#J-18808-Ljbffr