CoStar Realty Information, Inc.
Member Services Lead Qualification Specialist
CoStar Realty Information, Inc., Richmond, Virginia, United States, 23214
Member Services Lead Qualification Specialist
Company Intro CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 and the NASDAQ 100, CoStar’s mission is to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their business and life.
About this role The Member Service Lead Qualification Specialist plays a pivotal role in delivering highly intent leads to our Member Agents. You will engage high‑priority inbound leads, qualify and disposition buyers or sellers, and disburse qualified opportunities to agents via warm transfer. Your interactions will include potential home buyers, sellers, residential real estate agents, and brokers.
What you will do
Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
Intercept and manage inbound calls on behalf of member agents, performing thorough vetting during these calls.
Engage directly with consumers interested in the home buying and selling process to connect them to our member agents.
Use established criteria and tools to assess the potential of each lead and determine suitability, analyzing responses and data for credibility.
Ensure only qualified leads are forwarded to member agents for a streamlined lead‑generation process.
Deliver a summary of the opportunity and client needs to Member Agents via their preselected preferred communication channels.
Utilize consumer and client feedback to optimize and enhance product offerings.
Participate in continuous professional development, world‑class training, coaching, and mentorship.
Qualifications
Bachelor’s degree from an accredited, not‑for‑profit university or college.
Track record of commitment to prior employers.
Minimum of 2 years of call center and/or professional experience.
Proven experience in lead generation, sales, or customer service—preferably in real estate.
Strong time‑management skills and high attention to detail.
Ability to multitask and prioritize in a fast‑paced environment.
Excellent written and verbal communication skills, with ability to interview and assess leads.
Strong analytical skills for evaluating lead quality.
Customer‑focused approach and commitment to high‑quality support.
Knowledge of Windows, Apple OS, Microsoft Office, and internet applications.
Proactive and positive attitude, with commitment to exceptional customer service.
Enjoys working independently and as part of a team.
Availability to work some nights and weekends.
Evidence of strong academic performance in college.
What's In It For You CoStar offers generous compensation, performance‑based incentives, and an investment in your professional growth through internal training, tuition reimbursement, and inter‑office exchange programs.
Benefits
Comprehensive healthcare coverage: Medical, Vision, Dental, Prescription Drug
Life, legal, and supplementary insurance
Virtual and in‑person mental health counseling services
401(k) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
Access to CoStar Group’s Diversity, Equity & Inclusion Employee Resource Groups
Legal & Equal‑Opportunity Statement We welcome all qualified candidates who are currently eligible to work full‑time in the United States. CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
CoStar Group is committed to creating a diverse environment and is proud to be an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar also complies with fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by calling 1‑855‑840‑1715 or emailing recruiting@costargroup.com.
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Company Intro CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 and the NASDAQ 100, CoStar’s mission is to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their business and life.
About this role The Member Service Lead Qualification Specialist plays a pivotal role in delivering highly intent leads to our Member Agents. You will engage high‑priority inbound leads, qualify and disposition buyers or sellers, and disburse qualified opportunities to agents via warm transfer. Your interactions will include potential home buyers, sellers, residential real estate agents, and brokers.
What you will do
Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
Intercept and manage inbound calls on behalf of member agents, performing thorough vetting during these calls.
Engage directly with consumers interested in the home buying and selling process to connect them to our member agents.
Use established criteria and tools to assess the potential of each lead and determine suitability, analyzing responses and data for credibility.
Ensure only qualified leads are forwarded to member agents for a streamlined lead‑generation process.
Deliver a summary of the opportunity and client needs to Member Agents via their preselected preferred communication channels.
Utilize consumer and client feedback to optimize and enhance product offerings.
Participate in continuous professional development, world‑class training, coaching, and mentorship.
Qualifications
Bachelor’s degree from an accredited, not‑for‑profit university or college.
Track record of commitment to prior employers.
Minimum of 2 years of call center and/or professional experience.
Proven experience in lead generation, sales, or customer service—preferably in real estate.
Strong time‑management skills and high attention to detail.
Ability to multitask and prioritize in a fast‑paced environment.
Excellent written and verbal communication skills, with ability to interview and assess leads.
Strong analytical skills for evaluating lead quality.
Customer‑focused approach and commitment to high‑quality support.
Knowledge of Windows, Apple OS, Microsoft Office, and internet applications.
Proactive and positive attitude, with commitment to exceptional customer service.
Enjoys working independently and as part of a team.
Availability to work some nights and weekends.
Evidence of strong academic performance in college.
What's In It For You CoStar offers generous compensation, performance‑based incentives, and an investment in your professional growth through internal training, tuition reimbursement, and inter‑office exchange programs.
Benefits
Comprehensive healthcare coverage: Medical, Vision, Dental, Prescription Drug
Life, legal, and supplementary insurance
Virtual and in‑person mental health counseling services
401(k) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
Access to CoStar Group’s Diversity, Equity & Inclusion Employee Resource Groups
Legal & Equal‑Opportunity Statement We welcome all qualified candidates who are currently eligible to work full‑time in the United States. CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
CoStar Group is committed to creating a diverse environment and is proud to be an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar also complies with fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by calling 1‑855‑840‑1715 or emailing recruiting@costargroup.com.
#J-18808-Ljbffr