Service Advisor

Description Greeting customers and directing them to an available technician Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs Answering customer questions about service outcomes and consulting with technicians when necessary Informing customers about potential cost savings and warranty protections Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in Overseeing and managing the service center’s scheduling and workflow Informing customers of changes in service or when their vehicle is ready to be picked up Requirements Greeting customers and directing them to an available technician Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs Answering customer questions about service outcomes and consulting with technicians when necessary Informing customers about potential cost savings and warranty protections Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in Overseeing and managing the service center’s scheduling and workflow Informing customers of changes in service or when their vehicle is ready to be picked up

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