CommonSpirit Health
Credit and Refund Operations Rep
CommonSpirit Health, Chattanooga, Tennessee, United States, 37450
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home‑based services and virtual care offerings.
Our Mission As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.
Job Summary and Responsibilities
Conduct appropriate reviews using critical thinking skills to understand how to transfer payments
Reviews and posts payments and write‑off/adjustments from insurance and patients
Identifies and researches unusual, complex or escalated issues
Documents all activities and findings in accordance with established policies and procedures
Maintains current knowledge of internal, industry, and government regulations as applicable to assigned function
Establishes and maintains professional and effective relationships with peers and other stakeholders
Job Requirements Minimum Qualifications
High School Diploma or GED equivalent
Knowledge of general concepts and practices that relate to the healthcare field, debits and credits, clinic operations, regulatory/reporting requirements, operation and application of automated systems, and government/commercial insurance reimbursement terms
Excellent customer service, attention to detail, critical thinking, and the ability to maintain confidentiality of medical records, troubleshooting
Ability to understand and apply detailed billing requirements and cash posting processes and effectively prioritize
Preferred Qualifications
One to three years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities
Graduation from a post‑high school program in medical billing or other business‑related field
Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.
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Our Mission As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.
Job Summary and Responsibilities
Conduct appropriate reviews using critical thinking skills to understand how to transfer payments
Reviews and posts payments and write‑off/adjustments from insurance and patients
Identifies and researches unusual, complex or escalated issues
Documents all activities and findings in accordance with established policies and procedures
Maintains current knowledge of internal, industry, and government regulations as applicable to assigned function
Establishes and maintains professional and effective relationships with peers and other stakeholders
Job Requirements Minimum Qualifications
High School Diploma or GED equivalent
Knowledge of general concepts and practices that relate to the healthcare field, debits and credits, clinic operations, regulatory/reporting requirements, operation and application of automated systems, and government/commercial insurance reimbursement terms
Excellent customer service, attention to detail, critical thinking, and the ability to maintain confidentiality of medical records, troubleshooting
Ability to understand and apply detailed billing requirements and cash posting processes and effectively prioritize
Preferred Qualifications
One to three years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities
Graduation from a post‑high school program in medical billing or other business‑related field
Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.
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