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Lincare Holdings

Sr Service Rep - Sunnyvale, TX

Lincare Holdings, Sunnyvale, Texas, United States, 75182

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This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

Job Functions

Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup

Instructs patient in the safe and proper use of equipment

Delivers oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system, refilling reservoirs with liquid oxygen from a van mounted tank

Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center

For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee

Responsible for equipment maintenance per schedule recommended by the manufacturer

Maintains company vehicle in clean and orderly manner

Makes daily inspections and complete proper paperwork

Maintains established preventative maintenance schedule

Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures

Maintains cleanliness and organization of warehouse/storage area

Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing

Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning

Works as on-call service representative evenings and weekends on an as scheduled basis

Frequency is determined by the center size and the number of employees available to share in the responsibility

Must respond in a timely manner and record information on Service Call Report

May serve as a backup to other employees for vacation, illness, and other periods of absenteeism

Acts as group leader for service representatives

Oversees warehouse operations

Overtime may be required

Direct the work of one or more service representatives giving them routing instructions and daily work assignments

Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required

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