Paycom
Client Relations Rep - EM Oklahoma City
Paycom, Oklahoma City, Oklahoma, United States, 73116
Client Relations Rep - EM Oklahoma City
Company: Paycom
Location: Oklahoma City, OK
Employment Type: Full-time
Seniority Level: Mid-Senior level
Job Function: Software Development
Responsibilities
Retain existing client relationships through usage, retention, and additional revenue.
Manage ongoing relationships with small to medium market clients.
Leverage technology to ensure clients see a return on current and future investments.
Identify and develop additional revenue opportunities for clients.
Maximize employee and client usage of Paycom solutions.
Provide strategic recommendations to streamline processes, increase usage and value of current portfolio, and expand solutions aligned with client goals.
Proactively analyze, clarify, and validate client needs on an ongoing basis.
Partner with EMAR/TSR/CRR to ensure smooth and effective transition and continuity of customer service.
Consult clients to identify opportunities for business process improvements, prepare compelling business cases, including pain points, cost justifications, and high-impact needs.
Maintain relationships at C-level and throughout the organization to provide business solutions and tools.
Engage in product development efforts by delivering feedback on needs and opportunities.
Lead and manage implementation of added products, hold clients accountable to deadlines to ensure on-time starts.
Drive projects to successful and timely completion while achieving performance metrics and customer satisfaction.
Drive revenue, retention, and growth while maintaining client satisfaction and loyalty.
Conduct the required number of meetings weekly.
Prepare strategic agenda, review usage and system updates, identify needs and opportunities, and provide insights to help clients maximize value of employee HR lifecycle within Paycom.
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Location: Oklahoma City, OK
Employment Type: Full-time
Seniority Level: Mid-Senior level
Job Function: Software Development
Responsibilities
Retain existing client relationships through usage, retention, and additional revenue.
Manage ongoing relationships with small to medium market clients.
Leverage technology to ensure clients see a return on current and future investments.
Identify and develop additional revenue opportunities for clients.
Maximize employee and client usage of Paycom solutions.
Provide strategic recommendations to streamline processes, increase usage and value of current portfolio, and expand solutions aligned with client goals.
Proactively analyze, clarify, and validate client needs on an ongoing basis.
Partner with EMAR/TSR/CRR to ensure smooth and effective transition and continuity of customer service.
Consult clients to identify opportunities for business process improvements, prepare compelling business cases, including pain points, cost justifications, and high-impact needs.
Maintain relationships at C-level and throughout the organization to provide business solutions and tools.
Engage in product development efforts by delivering feedback on needs and opportunities.
Lead and manage implementation of added products, hold clients accountable to deadlines to ensure on-time starts.
Drive projects to successful and timely completion while achieving performance metrics and customer satisfaction.
Drive revenue, retention, and growth while maintaining client satisfaction and loyalty.
Conduct the required number of meetings weekly.
Prepare strategic agenda, review usage and system updates, identify needs and opportunities, and provide insights to help clients maximize value of employee HR lifecycle within Paycom.
#J-18808-Ljbffr