The Harris Law Firm
Description
What makes The Harris Law Firm
voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and Best Place to Work in both 2023 and 2024?
With a mission of providing superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, as well as strategic and deliberate care for our community and beyond, The Harris Law Firm’s culture is truly unrivaled.
Our WeCare® initiative encourages employees to care for our clients, our community, and ourselves. As active participants in Denver’s business and charitable communities, we maintain a strong and longstanding ethic of pro bono service. Although we are one of the largest and most respected family law firms in the region, we pride ourselves on being a collaborative and supportive team.
We focus on our clients’ welfare and dignity, and we prioritize settling cases and protecting children. In our team-driven atmosphere, you will find a culture of collegiality, mutual support, and encouragement.
We offer a comprehensive benefits package, including:
401(k) with employer match
Health insurance
Company-covered short-term disability, long-term disability, AD&D, and parental leave
RTD EcoPass
$20 per month wellness stipend
Voluntary accident, critical illness, and hospital indemnity insurance
Regular training and professional development opportunities
80 hours of PTO in your first 12 months, increasing to 120 hours in your second year.
The Harris Law Firm is an equal opportunity employer.
Who are we?
We provide outstanding customer service and communication via phone and email
We have the ability to establish rapport and relationships through effective communication
We prioritize calls, leads, tasks effectively
We handle a variety of situations and conversations
We are Self-motivated
We are goal oriented
We are comfortable with high call volume
We have the ability to maintain professionalism regarding confidential and highly sensitive information
For more information regarding our outstanding team and culture, visit: https://www.harrislawcares.com
What does our Intake Coordinator do? When prospective clients reach out, they are often in the middle of emotionally difficult situations. Our Intake Coordinator provides these potential clients with an exceptional experience by combining professionalism, empathy, and the ability to identify their legal needs.
Key Responsibilities
Review and assign new business intake
Screen phone calls before scheduling consultations with attorneys
Monitor and follow up on all inquiries (phone, email, internet, referrals)
Build immediate rapport with potential clients
Conduct follow-ups on pending leads
Maintain accurate logs and tracking systems
Conduct client interviews with genuine empathy and compassion
Schedule consultations and assist with the intake process
Take accurate notes during attorney-client consultations
Collaborate with attorneys to complete the intake process
You Excel in This Role If You
Convey confidence and warmth on the phone
Set the tone and pace for the call
Show empathy and help clients feel at ease during difficult conversations
Treat a Friday afternoon call with the same care as one on Monday morning
Are highly organized, detail-oriented, and able to multitask
Have inbound sales or call center experience (preferred)
Requirements What you bring to the team...
2 or more years of customer service or sales experience
Call center experience a plus
1 or more years of experience in a law firm
1 or more years as an intake coordinator
Salesforce experience is a plus
Case management software experience is a major plus
Bilingual Spanish-speaking is a plus
Excellent written and verbal communication skills
Strong interpersonal and customer service skills
Basic understanding of administrative procedures and office systems
Proficient in Microsoft Office and willing to learn new programs
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an intake coordinator to successfully perform the essential functions of this job.
Prolonged periods sitting at a desk and working on a computer
Prolonged periods of talking and listening on the phone
Must be able to lift up to 15 pounds at times
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS AND ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Typical business office environment
Must be able to share workspace, attend meetings, and meet deadlines
Business attire required
Must have the ability to work from our Denver or Englewood office
#J-18808-Ljbffr
voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and Best Place to Work in both 2023 and 2024?
With a mission of providing superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, as well as strategic and deliberate care for our community and beyond, The Harris Law Firm’s culture is truly unrivaled.
Our WeCare® initiative encourages employees to care for our clients, our community, and ourselves. As active participants in Denver’s business and charitable communities, we maintain a strong and longstanding ethic of pro bono service. Although we are one of the largest and most respected family law firms in the region, we pride ourselves on being a collaborative and supportive team.
We focus on our clients’ welfare and dignity, and we prioritize settling cases and protecting children. In our team-driven atmosphere, you will find a culture of collegiality, mutual support, and encouragement.
We offer a comprehensive benefits package, including:
401(k) with employer match
Health insurance
Company-covered short-term disability, long-term disability, AD&D, and parental leave
RTD EcoPass
$20 per month wellness stipend
Voluntary accident, critical illness, and hospital indemnity insurance
Regular training and professional development opportunities
80 hours of PTO in your first 12 months, increasing to 120 hours in your second year.
The Harris Law Firm is an equal opportunity employer.
Who are we?
We provide outstanding customer service and communication via phone and email
We have the ability to establish rapport and relationships through effective communication
We prioritize calls, leads, tasks effectively
We handle a variety of situations and conversations
We are Self-motivated
We are goal oriented
We are comfortable with high call volume
We have the ability to maintain professionalism regarding confidential and highly sensitive information
For more information regarding our outstanding team and culture, visit: https://www.harrislawcares.com
What does our Intake Coordinator do? When prospective clients reach out, they are often in the middle of emotionally difficult situations. Our Intake Coordinator provides these potential clients with an exceptional experience by combining professionalism, empathy, and the ability to identify their legal needs.
Key Responsibilities
Review and assign new business intake
Screen phone calls before scheduling consultations with attorneys
Monitor and follow up on all inquiries (phone, email, internet, referrals)
Build immediate rapport with potential clients
Conduct follow-ups on pending leads
Maintain accurate logs and tracking systems
Conduct client interviews with genuine empathy and compassion
Schedule consultations and assist with the intake process
Take accurate notes during attorney-client consultations
Collaborate with attorneys to complete the intake process
You Excel in This Role If You
Convey confidence and warmth on the phone
Set the tone and pace for the call
Show empathy and help clients feel at ease during difficult conversations
Treat a Friday afternoon call with the same care as one on Monday morning
Are highly organized, detail-oriented, and able to multitask
Have inbound sales or call center experience (preferred)
Requirements What you bring to the team...
2 or more years of customer service or sales experience
Call center experience a plus
1 or more years of experience in a law firm
1 or more years as an intake coordinator
Salesforce experience is a plus
Case management software experience is a major plus
Bilingual Spanish-speaking is a plus
Excellent written and verbal communication skills
Strong interpersonal and customer service skills
Basic understanding of administrative procedures and office systems
Proficient in Microsoft Office and willing to learn new programs
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an intake coordinator to successfully perform the essential functions of this job.
Prolonged periods sitting at a desk and working on a computer
Prolonged periods of talking and listening on the phone
Must be able to lift up to 15 pounds at times
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS AND ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Typical business office environment
Must be able to share workspace, attend meetings, and meet deadlines
Business attire required
Must have the ability to work from our Denver or Englewood office
#J-18808-Ljbffr