FirstKey Homes
Field Team Lead Recruiter at FirstKey Homes
The Property Manager is responsible for daily oversight and coordination of company operations in the assigned market including property management, financial performance, collections, and occupancy for their respective territory. The Property Manager must facilitate strong working relationships with the local market teams, the national and centralized support teams and third-party business partners. The Property Manager will play an active role in the entire resident journey from lease application to brand management of the resident experience to move out.
Summary of Responsibilities The Property Manager is responsible for daily oversight and coordination of company operations in the assigned market including property management, financial performance, collections, and occupancy for their respective territory. The Property Manager must facilitate strong working relationships with the local market teams, the national and centralized support teams and third-party business partners. The Property Manager will play an active role in the entire resident journey from lease application to brand management of the resident experience to move out.
Essential Duties
Own the resident experience by proactively addressing concerns, managing escalations with professionalism, and ensuring swift resolution to maintain high satisfaction and retention.
Ensure a positive move‑in experience by managing the process, confirming lease compliance, and facilitating key touchpoints for a seamless transition for our future residents.
Oversee the collection process by resolving ledger disputes, conducting collection outreach, ensuring that in‑person payments are processed daily, and attending court as necessary.
Partner with local leaders and central support teams to implement the retention plan by delivering an exceptional resident experience and achieving renewal targets.
Lead the full employee lifecycle by effectively recruiting, onboarding, and developing a high‑performing team through training, mentorship, and fostering strong engagement.
Effectively manage the requirements for HOA, city, municipal, and housing voucher programs, ensuring full compliance with all regulations.
Manage trespasser process in partnership with the Security Team to ensure non‑authorized occupants are resolved in accordance with local and state laws.
Understand and comply with all FirstKey Homes policies, rules, and regulations to ensure adherence to Fair Housing guidelines.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Requirements
An active real estate license in the applicable state of practice is required
Bachelor’s Degree preferred
5‑7 years of asset and operations management experience preferred
Previous experience in a supervisor or management role preferred
General knowledge of budgeting and financial analysis
Above‑average ability to communicate with others, both verbally and in writing
Strong sense of urgency and ability to meet deadlines
Experience working in a cross‑functional group, project management, and/or process improvement
Strong computer skills and general knowledge of Microsoft Excel and PowerPoint
Strong Customer Service Acumen
Strong Leadership skill set with high focus on team morale and unity
Knowledge of Yardi preferred
Working Conditions
Primarily working indoors, away from the threat of any weather conditions
May sit or stand for several hours at a time and climb up and down stairs multiple times each day
Must be able to travel throughout applicable market using personal vehicle
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management
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Summary of Responsibilities The Property Manager is responsible for daily oversight and coordination of company operations in the assigned market including property management, financial performance, collections, and occupancy for their respective territory. The Property Manager must facilitate strong working relationships with the local market teams, the national and centralized support teams and third-party business partners. The Property Manager will play an active role in the entire resident journey from lease application to brand management of the resident experience to move out.
Essential Duties
Own the resident experience by proactively addressing concerns, managing escalations with professionalism, and ensuring swift resolution to maintain high satisfaction and retention.
Ensure a positive move‑in experience by managing the process, confirming lease compliance, and facilitating key touchpoints for a seamless transition for our future residents.
Oversee the collection process by resolving ledger disputes, conducting collection outreach, ensuring that in‑person payments are processed daily, and attending court as necessary.
Partner with local leaders and central support teams to implement the retention plan by delivering an exceptional resident experience and achieving renewal targets.
Lead the full employee lifecycle by effectively recruiting, onboarding, and developing a high‑performing team through training, mentorship, and fostering strong engagement.
Effectively manage the requirements for HOA, city, municipal, and housing voucher programs, ensuring full compliance with all regulations.
Manage trespasser process in partnership with the Security Team to ensure non‑authorized occupants are resolved in accordance with local and state laws.
Understand and comply with all FirstKey Homes policies, rules, and regulations to ensure adherence to Fair Housing guidelines.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Requirements
An active real estate license in the applicable state of practice is required
Bachelor’s Degree preferred
5‑7 years of asset and operations management experience preferred
Previous experience in a supervisor or management role preferred
General knowledge of budgeting and financial analysis
Above‑average ability to communicate with others, both verbally and in writing
Strong sense of urgency and ability to meet deadlines
Experience working in a cross‑functional group, project management, and/or process improvement
Strong computer skills and general knowledge of Microsoft Excel and PowerPoint
Strong Customer Service Acumen
Strong Leadership skill set with high focus on team morale and unity
Knowledge of Yardi preferred
Working Conditions
Primarily working indoors, away from the threat of any weather conditions
May sit or stand for several hours at a time and climb up and down stairs multiple times each day
Must be able to travel throughout applicable market using personal vehicle
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management
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