Ascom Holding AG
Technical Documentation Specialist - Morrisville NC
Ascom Holding AG, Morrisville, North Carolina, United States, 27560
Technical Documentation is extremely important in the highly regulated medical device industry. Ascom must ensure to comply with all requirements on distribution, collection, storage, and maintenance of product documentation. Within this context, the Technical Documentation Specialist develops, prepares and/or maintains documentation for users and service engineers, systems operation, and other technical stakeholders. He/she is also responsible for research and review as well as collecting available technical information to be integrated into documentation. This is a hybrid position.
Key Tasks and Responsibilities
Responsible for writing, distribution, collection, storage, and maintenance of documentation, required for products and offerings at Ascom
As a technical writer, produce high-quality technical documents, e.g. data sheets, installation and configuration instructions, user manuals, and system documentation
Ensure regulatory and quality requirements on Instructions for use are met
Maintain Ascom’s document publishing platform
Lead reviews of documentation and ensure regular updates and accuracy of content; revise outdated documents
Collaborate with product managers, engineers, project managers and technical support teams to collect necessary information to create and update product documentation
User documentation design, consistency, and implementation according to operational and quality guidelines to include functionality, readability, conciseness, cost, and development time.
Provide training, coaching and feedback to contractors and new employees working with user documentation
Requirements Qualifications and Work Experience
Bachelor’s degree in information design or related area, or having achieved equivalent competence through experience
3-5 years working experience
Knowledgeable about Ascom products portfolio
Excellent interpersonal skills and collaborating skills
Excellent written communication skills in English
General text layout, text design and graphical skills
Organizing skills: ability to plan and coordinate with others
Ability to organize self and manage priorities
Personal Qualities
Strong drive and commitment, curious, with a passion for technical com
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Key Tasks and Responsibilities
Responsible for writing, distribution, collection, storage, and maintenance of documentation, required for products and offerings at Ascom
As a technical writer, produce high-quality technical documents, e.g. data sheets, installation and configuration instructions, user manuals, and system documentation
Ensure regulatory and quality requirements on Instructions for use are met
Maintain Ascom’s document publishing platform
Lead reviews of documentation and ensure regular updates and accuracy of content; revise outdated documents
Collaborate with product managers, engineers, project managers and technical support teams to collect necessary information to create and update product documentation
User documentation design, consistency, and implementation according to operational and quality guidelines to include functionality, readability, conciseness, cost, and development time.
Provide training, coaching and feedback to contractors and new employees working with user documentation
Requirements Qualifications and Work Experience
Bachelor’s degree in information design or related area, or having achieved equivalent competence through experience
3-5 years working experience
Knowledgeable about Ascom products portfolio
Excellent interpersonal skills and collaborating skills
Excellent written communication skills in English
General text layout, text design and graphical skills
Organizing skills: ability to plan and coordinate with others
Ability to organize self and manage priorities
Personal Qualities
Strong drive and commitment, curious, with a passion for technical com
#J-18808-Ljbffr