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CROSSMARK

Customer Business Manager II

CROSSMARK, Des Moines, Iowa, United States, 50319

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To be retailer experts and to thoroughly execute client plans. Grow our client's business within each Retailer faster than the category and the Retailer themselves. Responsible for creating and sustaining client satisfaction by assisting in the development of business plans and owning clients’ execution strategies with the retailers they are assigned. Drives client growth across brands through a comprehensive and deep knowledge of the retailer’s operation and merchandising strategies and through unparalleled insight, effective selling, and execution.

Base pay range $72,000.00/yr - $82,000.00/yr

Responsibilities

Owns the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their goals and objectives

Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge

Accountable for the execution of strategic plans for all Clients’ brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management

Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s Business plan

Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”

Consistently and exclusively use CROSSVIEW as the business planning, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the client and across positions internally

Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge

Sells additional services to Clients through analysis understanding of Client’s strategy, performance insights, coupled with Customers’ performance by brand and/or category

Provides feedback and assists in preparation for CROSSVIEW Business Reviews and where appropriate, participates in the presentation

NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job‑related instructions and perform any other job‑related tasks as directed by management.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential dutie

Education / Experience

e:Bachelor’s degree preferred or a minimum of 3 years ‘experience in the CPG industry preferr

ed5+ years of sales experience

PC Knowledge and Skills in Word, Excel, Email and PowerPoint Other Functions

Retailer knowledge and respect with/ by the retailer

Understanding of our client's strategy

Clear understanding of client expectations

Persuasive selling; Professionalism

Performance Metrics

On budget execution of sales plan

New Item acceptances in accordance with client standards

Knowledge, Skills and Abilities

Communication skills, including listening, presentations, written and verbal skills

Insights-based, consultative selling and negotiation skills

Intermediate category management knowledge, including but not limited to the “4 P's

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