CROSSMARK
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Customer Business Manager II
role at
CROSSMARK
Description To be retailer experts and thoroughly execute client plans. Grow our client's business within each retailer faster than the category and the retailer themselves. Responsible for creating and sustaining client satisfaction by assisting in the development of business plans and owning clients’ execution strategies with the retailers they are assigned. Drives client growth across brands through a comprehensive and deep knowledge of the retailer’s operation and merchandising strategies and through unparalleled insight, effective selling, and execution.
Responsibilities
Owns the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their goals and objectives.
Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.
Accountable for the execution of strategic plans for all Clients’ brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management.
Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s Business plan.
Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
Consistently and exclusively use CROSSVIEW as the business planning, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the client and across positions internally.
Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.
Sells additional services to Clients through analysis understanding of Client’s strategy, performance insights, coupled with Customers’ performance by brand and/or category.
Provides feedback and assists in preparation for CROSSVIEW Business Reviews and where appropriate, participates in the presentation.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience
Bachelor’s degree preferred or a minimum of 3 years experience in the CPG industry preferred
5+ years of sales experience
PC knowledge and skills Word, Excel, Email, and PowerPoint
Other Functions
Retailer knowledge and respect with/by the retailer
Understanding of our client's strategy
Clear understanding of client expectations
Understanding/communicate insights
Persuasive selling; Professionalism
Performance Metrics
On budget execution of sales plan
New Item acceptances in accordance with client standards
Existing client growth (targeted revenue $/sales volume)
Customer service (NPS)
Knowledge, Skills and Abilities
Communication skills, including listening, presentations, written and verbal skills
Insights-based, consultative selling and negotiation skills
Intermediate category management knowledge, including but not limited to the “4 Ps”
Business acumen and intelligence, including market and industry trends
Good organizational and time management skills
Customer service orientation
Ongoing professionalism and ability to handle pressure
Certificates, Licenses, Registrations: A valid driver’s license.
Supervisory Responsibility: None.
Working Conditions: Office and field environment
Travel Requirements: Ability to travel within the US for customer, client or company meetings on an as needed basis.
Physical Demands: Ability to bring sample products to the account calls.
Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.
Job Details
Job Category:
Administration
Position Type:
Full time
Business Unit:
Sales
Salary Range:
$72,600.00 - $80,000.00
Company:
Crossmark Inc.
Req ID:
18318
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Sales and Business Development
Industries:
Business Consulting and Services
CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.
Acosta Group is an Equal Opportunity Employer and provides reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
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Customer Business Manager II
role at
CROSSMARK
Description To be retailer experts and thoroughly execute client plans. Grow our client's business within each retailer faster than the category and the retailer themselves. Responsible for creating and sustaining client satisfaction by assisting in the development of business plans and owning clients’ execution strategies with the retailers they are assigned. Drives client growth across brands through a comprehensive and deep knowledge of the retailer’s operation and merchandising strategies and through unparalleled insight, effective selling, and execution.
Responsibilities
Owns the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their goals and objectives.
Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.
Accountable for the execution of strategic plans for all Clients’ brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management.
Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s Business plan.
Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
Consistently and exclusively use CROSSVIEW as the business planning, communication and execution framework to drive consistency and efficiency internally, as well as visibility and intelligence to the client and across positions internally.
Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.
Sells additional services to Clients through analysis understanding of Client’s strategy, performance insights, coupled with Customers’ performance by brand and/or category.
Provides feedback and assists in preparation for CROSSVIEW Business Reviews and where appropriate, participates in the presentation.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience
Bachelor’s degree preferred or a minimum of 3 years experience in the CPG industry preferred
5+ years of sales experience
PC knowledge and skills Word, Excel, Email, and PowerPoint
Other Functions
Retailer knowledge and respect with/by the retailer
Understanding of our client's strategy
Clear understanding of client expectations
Understanding/communicate insights
Persuasive selling; Professionalism
Performance Metrics
On budget execution of sales plan
New Item acceptances in accordance with client standards
Existing client growth (targeted revenue $/sales volume)
Customer service (NPS)
Knowledge, Skills and Abilities
Communication skills, including listening, presentations, written and verbal skills
Insights-based, consultative selling and negotiation skills
Intermediate category management knowledge, including but not limited to the “4 Ps”
Business acumen and intelligence, including market and industry trends
Good organizational and time management skills
Customer service orientation
Ongoing professionalism and ability to handle pressure
Certificates, Licenses, Registrations: A valid driver’s license.
Supervisory Responsibility: None.
Working Conditions: Office and field environment
Travel Requirements: Ability to travel within the US for customer, client or company meetings on an as needed basis.
Physical Demands: Ability to bring sample products to the account calls.
Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.
Job Details
Job Category:
Administration
Position Type:
Full time
Business Unit:
Sales
Salary Range:
$72,600.00 - $80,000.00
Company:
Crossmark Inc.
Req ID:
18318
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Sales and Business Development
Industries:
Business Consulting and Services
CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.
Acosta Group is an Equal Opportunity Employer and provides reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#J-18808-Ljbffr