Diversified Services Network, Inc.
Salesforce Support Analyst
Diversified Services Network, Inc., Mossville, Illinois, us, 61552
Diversified Services Network, Inc. (DSN)
DSN is seeking a full-time
Salesforce Support Analyst
to join our team! We offer a fully remote work model, full benefits, PTO, 401k, and more. If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company, let's talk!
About The Role This is a Support Analyst position (not a Business Analyst or Developer role). You will support the Prioritize Service Event (PSC) program, which helps dealers receive service leads and generates significant revenue. The role ensures seamless functionality, data integrity, and user satisfaction across the Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms.
Job Responsibilities
Provide second-level support (first-level answers calls, second-level resolves issues).
Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
Understand how the Salesforce Communities (Aftermarket Sales and Aftermarket Marketing) work end-to-end.
Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
Collaborate with digital and external teams to resolve platform, data, and integration challenges.
Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
Work directly with dealers to resolve issues within the ASC and AMC communities.
Education & Experience
Bachelor’s and/or master’s degree with 2-4 years’ experience supporting the Salesforce platform.
Required Skills
Basic Salesforce knowledge;
Salesforce Admin certification required ,
Platform certification highly preferred: Salesforce Administrator
Certification, OR
Salesforce Advanced Administrator or Platform Developer I Certification .
Experience supporting Salesforce Communities or Experience Cloud.Familiarity with data integration tools and troubleshooting APIs or middleware.
Knowledge of the Heroku platform and its integration with Salesforce.
Soft Skills
Strong verbal and written communication skills.
Demonstrated analytical, critical thinking, and problem-solving abilities.
Proven ability to coordinate across multiple teams and stakeholders.
Benefits
401(k)
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Pay Range Base pay: $70,000.00/yr - $74,000.00/yr (actual pay based on skills and experience).
Employment Type: Full-time Seniority Level: Associate Job Function: Project Management and Business Development #J-18808-Ljbffr
Salesforce Support Analyst
to join our team! We offer a fully remote work model, full benefits, PTO, 401k, and more. If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company, let's talk!
About The Role This is a Support Analyst position (not a Business Analyst or Developer role). You will support the Prioritize Service Event (PSC) program, which helps dealers receive service leads and generates significant revenue. The role ensures seamless functionality, data integrity, and user satisfaction across the Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms.
Job Responsibilities
Provide second-level support (first-level answers calls, second-level resolves issues).
Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
Understand how the Salesforce Communities (Aftermarket Sales and Aftermarket Marketing) work end-to-end.
Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
Collaborate with digital and external teams to resolve platform, data, and integration challenges.
Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
Work directly with dealers to resolve issues within the ASC and AMC communities.
Education & Experience
Bachelor’s and/or master’s degree with 2-4 years’ experience supporting the Salesforce platform.
Required Skills
Basic Salesforce knowledge;
Salesforce Admin certification required ,
Platform certification highly preferred: Salesforce Administrator
Certification, OR
Salesforce Advanced Administrator or Platform Developer I Certification .
Experience supporting Salesforce Communities or Experience Cloud.Familiarity with data integration tools and troubleshooting APIs or middleware.
Knowledge of the Heroku platform and its integration with Salesforce.
Soft Skills
Strong verbal and written communication skills.
Demonstrated analytical, critical thinking, and problem-solving abilities.
Proven ability to coordinate across multiple teams and stakeholders.
Benefits
401(k)
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Pay Range Base pay: $70,000.00/yr - $74,000.00/yr (actual pay based on skills and experience).
Employment Type: Full-time Seniority Level: Associate Job Function: Project Management and Business Development #J-18808-Ljbffr