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TRUGlobal

Sr. Sales Director & Customer Success

TRUGlobal, San Francisco

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Overview

Human Resources | Team Lead - Recruitment (Global) – TRUGlobal (Mexico, South Africa, KSA, USA, IND)

Base pay range: $230.00/yr - $240.00/yr

Contact: Ext: 805 or reply to this email.

Key Responsibilities

  • Expand accounts through upselling, cross-selling, and strategic growth programs.
  • Build strong CXO/VP-level relationships across enterprise clients.
  • Develop and execute go‑to‑market (GTM) strategies for new logos (NN) and existing accounts (EN) in the USA.
  • Partner with delivery/solution teams to ensure client success and seamless execution.
  • Represent the company in industry events, conferences, and forums.
  • Mentor and develop high‑performing sales & customer success teams.
  • Support Account Manager & Account Delivery Head with EE & EN business.

Required Background

  • Transitioned into business/sales leadership roles: BDM, Sales Director, VP Sales, or equivalent.
  • Strong hands‑on background in IT Services including Cloud, Infrastructure, AI/Analytics, ERP, CRM, Security, and Digital Services.
  • Proven ability to manage and influence CXO/VP‑level stakeholders.
  • Demonstrated track record of executing GTM strategies in the USA market.

Experience & Stability

12–18 years of experience in IT services. Last company tenure minimum 2 years, average career tenure 3+ years.

Education

Bachelor’s or Master’s degree in Engineering, Computer Science, or related field. MBA preferred but not mandatory.

Key Skills

  • Strategic account growth & retention.
  • Customer success & executive relationship management.
  • Go‑to‑market (GTM) strategy design & execution.
  • Deep technical expertise across IT services.
  • Strong leadership, negotiation, and communication skills.
  • Good to have prior technical roles: Solution Architect, Delivery Manager/Director, Service Delivery Manager (SDM).

Seniority level

Director

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Software Development

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