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Digital Customer Experience Product Owner

Ralliant, Honolulu, Hawaii, United States, 96814

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We’re looking for an individual contributor Product Owner to own the roadmap and delivery for our

B2B eCommerce and product data ecosystem . You’ll drive measurable outcomes—

incremental digital revenue, portal adoption, and % of orders self-served

—by improving the end-to-end experience from

product data readiness → customer-specific catalogs/entitlements → ordering and self-service .

This role partners closely with business stakeholders (especially Marketing/digital), our IT enterprise systems team, and delivery partners.

What you’ll own

B2B eCommerce (BigCommerce):

customer-specific catalogs/entitlements, account structures and permissions, self-service ordering journeys, and adoption/conversion improvements

Product Information Management (Perfion):

taxonomy and attribute strategy, enrichment workflows, publishing readiness, and data quality for digital channels

Integrations (OIC):

requirements for reliable data flows across platforms (product/customer/pricing/order), including SLAs, error handling, reconciliation, and monitoring expectations

What you’ll do

Own and continuously refine a

multi-quarter roadmap

and prioritized backlog for B2B eCommerce + PIM capabilities

Lead discovery with stakeholders and customers/users to identify friction in critical journeys (search/browse, product detail readiness, account-specific visibility, reorder, checkout, order status)

Define requirements for

customer‑specific catalogs/entitlements

(who sees/gets what) roles/permissions, and account hierarchy behavior

Drive product data readiness at scale (large catalog footprint), improving

taxonomy, attributes, and enrichment workflows

that impact findability and conversion

Define integration requirements and “data contracts” via

OIC

: what moves, when (real‑time vs batch), validation rules, failure handling, retries, reconciliation, and business‑impact SLAs

Coordinate delivery with the development agency, Enterprise Apps, and integration vendor—writing epics/user stories, acceptance criteria, and leading UAT and release readiness

Establish and track KPIs:

incremental revenue

,

portal adoption

,

% self‑served orders

, funnel performance, and reduction of data/integration‑related issues

Support operational excellence: release communications, training/enablement, and post‑launch measurement

Required qualifications

5+ years in a Product Manager / Product Owner / Platform Owner role for

B2B eCommerce, PIM/MDM, or integration‑heavy digital platforms

Proven experience defining B2B capabilities like

customer‑specific catalogs/entitlements

, account hierarchies, and roles/permissions

Strong delivery leadership with cross‑functional teams and vendors (backlog → build → launch → adoption)

Solid understanding of integration concepts (APIs/iPaaS/ETL; real‑time vs batch tradeoffs) and how data quality impacts customer experience

Strong communication, stakeholder management, and prioritization skills in a multi‑business‑unit environment

Preferred qualifications

Experience with

BigCommerce B2B

,

Perfion

, and/or

Oracle Integration Cloud (OIC)

Experience operating in large‑catalog environments and improving taxonomy/attribute strategies

Analytics mindset (funnels, adoption metrics, experimentation/iteration)

Pay Range The salary range for this position (in local currency) is 81,200.00 - 150,800.00

Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next‑generation breakthroughs to life — faster, smarter, and more reliably. Our high‑performance instruments, sensors, and subsystems fuel mission‑critical advancements across industries, enabling real‑world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

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