Logo
job logo

Digital Customer Experience Product Owner

New Hampshire Staffing, Concord, New Hampshire, United States, 03306

Save Job

divh2Product Owner/h2pWere looking for an individual contributor Product Owner to own the roadmap and delivery for our B2B eCommerce and product data ecosystem. Youll drive measurable outcomesincremental digital revenue, portal adoption, and % of orders self-servedby improving the end-to-end experience from product data readiness ? customer-specific catalogs/entitlements ? ordering and self-service. This role partners closely with business stakeholders (especially Marketing/digital), our IT enterprise systems team, and delivery partners./ppWhat youll own/pulliB2B eCommerce (BigCommerce): customer-specific catalogs/entitlements, account structures and permissions, self-service ordering journeys, and adoption/conversion improvements/liliProduct Information Management (Perfion): taxonomy and attribute strategy, enrichment workflows, publishing readiness, and data quality for digital channels/liliIntegrations (OIC): requirements for reliable data flows across platforms (product/customer/pricing/order), including SLAs, error handling, reconciliation, and monitoring expectations/li/ulpWhat youll do/pulliOwn and continuously refine a multi-quarter roadmap and prioritized backlog for B2B eCommerce + PIM capabilities/liliLead discovery with stakeholders and customers/users to identify friction in critical journeys (search/browse, product detail readiness, account-specific visibility, reorder, checkout, order status)/liliDefine requirements for customer-specific catalogs/entitlements (who sees/gets what) roles/permissions, and account hierarchy behavior/liliDrive product data readiness at scale (large catalog footprint), improving taxonomy, attributes, and enrichment workflows that impact findability and conversion/liliDefine integration requirements and data contracts via OIC: what moves, when (real-time vs batch), validation rules, failure handling, retries, reconciliation, and business-impact SLAs/liliCoordinate delivery with the development agency, Enterprise Apps, and integration vendorwriting epics/user stories, acceptance criteria, and leading UAT and release readiness/liliEstablish and track KPIs: incremental revenue, portal adoption, % self-served orders, funnel performance, and reduction of data/integration-related issues/liliSupport operational excellence: release communications, training/enablement, and post-launch measurement/li/ulpRequired qualifications/pulli5+ years in a Product Manager / Product Owner / Platform Owner role for B2B eCommerce, PIM/MDM, or integration-heavy digital platforms/liliProven experience defining B2B capabilities like customer-specific catalogs/entitlements, account hierarchies, and roles/permissions/liliStrong delivery leadership with cross-functional teams and vendors (backlog ? build ? launch ? adoption)/liliSolid understanding of integration concepts (APIs/iPaaS/ETL; real-time vs batch tradeoffs) and how data quality impacts customer experience/liliStrong communication, stakeholder management, and prioritization skills in a multi-business-unit environment/li/ulpPreferred qualifications/pulliExperience with BigCommerce B2B, Perfion, and/or Oracle Integration Cloud (OIC)/liliExperience operating in large-catalog environments and improving taxonomy/attribute strategies/liliAnalytics mindset (funnels, adoption metrics, experimentation/iteration)/li/ulpRalliant Corporation Overview/ppRalliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant were building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world./ppAbout Dynapar/ppDynapar offers the worlds broadest range of encoders, resolvers and accessories for motion feedback control. For 50 years, the four brands of Dynapar have been providing innovative, customized system solutions for virtually any heavy-, industrial, servo- or light-duty application./ppPay Range/ppThe salary range for this position (in local currency) is 81,200.00 - 150,800.00/p/div