Rover.com is hiring: Social Media Specialist in San Antonio

Employer Industry: Pet Care Services Why consider this job opportunity: Salary up to $39.79 per hour Competitive benefits package, including medical, dental, and vision insurance 4 weeks of paid time off (PTO) 401k match and a long‑term incentive plan with performance‑based cash payout Opportunity to work remotely from approved states Engaging team activities and a supportive company culture What to Expect (Job Responsibilities): Create Voice of Customer reports using social listening data to assess user sentiment and emerging trends Moderate Rover‑owned social media communities and manage escalated customer interactions Synthesize and analyze risks for complex or high‑visibility issues in real‑time Collaborate with teammates and leadership to suggest policy improvements and enhance customer experience Educate users on maintaining safety and security within the Rover community What is Required (Qualifications): Bachelor’s Degree in communication, public relations, or equivalent experience Minimum of 3 years in a customer‑facing role managing escalated customer interactions At least 2 years of experience in social media management for brands with a significant following Strong verbal and written English communication skills Proficiency in social media management tools such as Sprinklr or Sprout Social How to Stand Out (Preferred Qualifications): Experience using Rover as a pet owner or sitter Familiarity with CRM tools and/or ZenDesk Background in social media‑focused projects or campaigns Experience providing support through phone, email, and/or chat #PetCare #SocialMedia #CustomerService #RemoteWork #CareerOpportunity We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr