Rover.com
Why consider this job opportunity: $39.79 per hour salary
Competitive benefits: medical, dental, vision insurance
401k match and 4 weeks PTO
Doggy benefits: $1,000 toward adopting your first dog
Regular team activities in person and virtually
Remote work available from approved states
What to Expect (Job Responsibilities): Create Voice of Customer reports using social listening data to assess user sentiment and potential risks
Moderate Rover‑owned social media communities and manage customer escalations
Analyze and synthesize risk for complex or high‑visibility issues in real time
Collaborate with teammates and leadership to suggest policy improvements and workflow enhancements
Educate users on maintaining safety and security within the Rover community
What is Required (Qualifications): Experience managing social media channels for a brand with over 100,000 combined followers
Bachelor’s Degree in communication, public relations, or equivalent experience
3+ years in a customer‑facing role managing escalated customer interactions
2+ years of customer‑facing interactions involving social media or public communications
Strong verbal and written English communication skills
How to Stand Out (Preferred Qualifications): Experience using Rover as an owner or sitter
Familiarity with CRM tools and/or ZenDesk
Experience working on social media‑focused projects or campaigns
Experience providing phone, email, and/or chat support
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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