TAKEDA PHARMACEUTICALS AMERICA, INC.
Supplier Relationship Lead
TAKEDA PHARMACEUTICALS AMERICA, INC., Lexington, Massachusetts, United States, 02173
Supplier Relationship Lead
TAKEDA PHARMACEUTICALS AMERICA, INC.
Date posted: 12/05/2025 | Location: Lexington, Massachusetts
About the role As the Supplier Relationship Lead, you will be responsible for the strategic and operational management of key outsourced suppliers supporting facilities management, maintenance (building, HVAC, electrical), document control, GXP cleaning, boiler operations, and related services at MassBioOps. You will own relevant SOPs, ensuring IFM documentation and supplier‑delivered services remain safe, compliant, reliable, and efficient, and that they meet or exceed SLAs and performance targets through robust governance and KPIs. You will act as a subject‑matter expert in GXP cleaning, pest control, and maintenance, provide guidance during audits, drive regulatory compliance and continuous improvement, and effectively manage relationships between suppliers, customers, stakeholders, and Site Engineering. You will report into the Plant Engineering Lead.
How You Will Contribute
Directly oversee third‑party service providers supporting Site Engineering, ensuring budget‑compliant and regulatory‑adherent delivery of services
Serve as the primary technical liaison with service providers, addressing quality and safety impacts
Regularly review provider performance and costs, driving continuous improvement and operational efficiencies
Oversee onboarding and ongoing alignment of IFM partners with Takeda's global vendor strategy
Manage all aspects of IFM program budgeting, including development, approvals, purchase orders, accruals, and invoice reconciliation
Lead contract management, including scope changes, renewals, bid events, due diligence, volumetrics, and service terminations. Develop and maintain robust supplier relationships to ensure alignment between local and global teams
Monitor contract timelines, expirations, and compliance with all terms
Ensure supplier performance meets contractual obligations using dashboards, scorecards, and reports
Establish and manage SLAs for all IFM services at the site
Oversee coordinated delivery of maintenance and facilities operations, resource allocation, and quality execution
Ensure 24/7 operational readiness and effective response to site issues and alarms
Provide oversight of boiler operations and ensure adequate facilities resources for reliability, compliance, and maximum availability
Maintain inspection readiness and compliance with Quality, EHS, and regulatory requirements
Identify and implement best‑in‑class maintenance practices to drive efficiency and improve KPIs
Conduct and/or manage site performance audits
Demonstrate strategic thinking and innovation to enhance business outcomes, patient focus, and organizational reputation
Minimum Requirements / Qualifications
Bachelor's degree with 10+ years of exemplary performance in facility operations and management
Proven experience managing third‑party IFM firms and suppliers
Deep technical expertise in HVAC, electrical, and boiler operations
Experience in life sciences or scientific research environments
Strong knowledge of building maintenance principles and practices
Demonstrated budget management and negotiation skills
EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
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Date posted: 12/05/2025 | Location: Lexington, Massachusetts
About the role As the Supplier Relationship Lead, you will be responsible for the strategic and operational management of key outsourced suppliers supporting facilities management, maintenance (building, HVAC, electrical), document control, GXP cleaning, boiler operations, and related services at MassBioOps. You will own relevant SOPs, ensuring IFM documentation and supplier‑delivered services remain safe, compliant, reliable, and efficient, and that they meet or exceed SLAs and performance targets through robust governance and KPIs. You will act as a subject‑matter expert in GXP cleaning, pest control, and maintenance, provide guidance during audits, drive regulatory compliance and continuous improvement, and effectively manage relationships between suppliers, customers, stakeholders, and Site Engineering. You will report into the Plant Engineering Lead.
How You Will Contribute
Directly oversee third‑party service providers supporting Site Engineering, ensuring budget‑compliant and regulatory‑adherent delivery of services
Serve as the primary technical liaison with service providers, addressing quality and safety impacts
Regularly review provider performance and costs, driving continuous improvement and operational efficiencies
Oversee onboarding and ongoing alignment of IFM partners with Takeda's global vendor strategy
Manage all aspects of IFM program budgeting, including development, approvals, purchase orders, accruals, and invoice reconciliation
Lead contract management, including scope changes, renewals, bid events, due diligence, volumetrics, and service terminations. Develop and maintain robust supplier relationships to ensure alignment between local and global teams
Monitor contract timelines, expirations, and compliance with all terms
Ensure supplier performance meets contractual obligations using dashboards, scorecards, and reports
Establish and manage SLAs for all IFM services at the site
Oversee coordinated delivery of maintenance and facilities operations, resource allocation, and quality execution
Ensure 24/7 operational readiness and effective response to site issues and alarms
Provide oversight of boiler operations and ensure adequate facilities resources for reliability, compliance, and maximum availability
Maintain inspection readiness and compliance with Quality, EHS, and regulatory requirements
Identify and implement best‑in‑class maintenance practices to drive efficiency and improve KPIs
Conduct and/or manage site performance audits
Demonstrate strategic thinking and innovation to enhance business outcomes, patient focus, and organizational reputation
Minimum Requirements / Qualifications
Bachelor's degree with 10+ years of exemplary performance in facility operations and management
Proven experience managing third‑party IFM firms and suppliers
Deep technical expertise in HVAC, electrical, and boiler operations
Experience in life sciences or scientific research environments
Strong knowledge of building maintenance principles and practices
Demonstrated budget management and negotiation skills
EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
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