Sterling Seacrest Pritchard
Tier 1 Service Desk Technician
Sterling Seacrest Pritchard, Atlanta, Georgia, United States, 30383
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Tier 1 Service Desk Technician
role at
Sterling Seacrest Pritchard . Responsibilities Primary point of contact for employees seeking technical support. Answer calls and email messages directed to the IT Department. Provide in?person support, training, and assistance. Communicate all information relating to needs and workflows within the department. Perform work on projects supporting company initiatives at the direction of Desktop Support Technician. Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer?related issues. Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion, explaining resolutions, answering questions, and providing advice as needed. Repair, configure and maintain hardware, software, and peripherals. Walk end?user through diagnostic procedures to identify, resolve, or determine the source of error. Communicate with software and hardware vendors to request service, updates, and resolution of open tickets. Log, track, and maintain detailed incident reports on all requests. Assist with the creation of FAQ's and knowledge base articles. Assist with network installations including cabling and components. Maintain good working relationships with assigned supervisors and coworkers. Perform additional duties as required by management. Support satellite offices and remote users.
Seniority Level
Entry level Employment Type
Full-time Job Function
Information Technology Industries
Insurance Location & Compensation
Atlanta, GA: $50,000.00 $60,000.00 Referrals increase your chances of interviewing at Sterling Seacrest Pritchard by 2x #J-18808-Ljbffr
Tier 1 Service Desk Technician
role at
Sterling Seacrest Pritchard . Responsibilities Primary point of contact for employees seeking technical support. Answer calls and email messages directed to the IT Department. Provide in?person support, training, and assistance. Communicate all information relating to needs and workflows within the department. Perform work on projects supporting company initiatives at the direction of Desktop Support Technician. Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer?related issues. Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion, explaining resolutions, answering questions, and providing advice as needed. Repair, configure and maintain hardware, software, and peripherals. Walk end?user through diagnostic procedures to identify, resolve, or determine the source of error. Communicate with software and hardware vendors to request service, updates, and resolution of open tickets. Log, track, and maintain detailed incident reports on all requests. Assist with the creation of FAQ's and knowledge base articles. Assist with network installations including cabling and components. Maintain good working relationships with assigned supervisors and coworkers. Perform additional duties as required by management. Support satellite offices and remote users.
Seniority Level
Entry level Employment Type
Full-time Job Function
Information Technology Industries
Insurance Location & Compensation
Atlanta, GA: $50,000.00 $60,000.00 Referrals increase your chances of interviewing at Sterling Seacrest Pritchard by 2x #J-18808-Ljbffr