AAA-The Auto Club Group
Automotive Service Advisor
Join AAA The Auto Club Group as an Automotive Service Advisor.
Overview At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chain of AAA club‑owned repair facilities in the USA. At each facility we offer a full range of automotive repair and maintenance services to AAA members and non‑members, staffed by ASE‑certified technicians who ensure every car receives the utmost care.
Responsibilities Service Advisors act as the liaison between customers and technicians, ensuring clear communication and timely service experience. Key duties include:
Schedule, confirm, and prepare appointments with customers.
Enter and produce repair orders in the service database, providing cost and time estimates.
Document automotive problems and service needs by listening to customers, clarifying descriptions, and examining service schedules.
Prepare pricing estimates for labor and parts based on technician notes.
Utilize consultative selling to recommend necessary maintenance.
Communicate frequently with technicians to ensure timely completion of work.
Process customer payments, including collecting deposits for repairs over $1,000.
Maintain customer satisfaction scores and identify member/customer needs across all business lines.
Advocate for membership, insurance, and travel departments.
Assist management with inventory count and maintain efficient stock levels.
Benefits and Compensation AAA offers comprehensive benefits and competitive compensation:
This is a salaried, non‑exempt position (eligible for overtime pay).
Competitive pay range starting at $45,000 annually, plus monthly and annual incentive opportunities.
Certification bonus, excellent medical, dental, vision, and prescription coverage.
Free AAA membership, uniforms, and shoes.
Up to 3 weeks of vacation in the first year, 11 paid holidays.
Profit sharing, 401(k) with matching contributions.
Work‑life balance: closed Sundays, shorter workdays, weekdays 7:30 am–6 pm, Saturdays 8 am–4 pm.
Required Qualifications
High School diploma, GED, or technical school certification.
Valid driver’s license.
Six months or more of relevant customer service or sales experience.
Knowledge & Skills
Sales acumen – promotes product/service value.
Strong communication and listening skills.
Initiative – proactively seeks improvement opportunities.
Collaborative partner – works effectively with individuals and groups.
Result‑oriented – achieves excellence in tasks and goals.
Customer focus – anticipates and meets customer needs.
Ability to work effectively in a busy environment, handling difficult situations.
Preferred Qualifications
Bachelor’s degree.
Work Environment
Exposure to audible noise and odors in the shop.
Position requires standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (≈80 lb).
Requires own tools appropriate for skill level.
Must work in heat; facilities use fans when air‑conditioning is unavailable.
Maintain standing on concrete floor for entire shift.
Equal Employment Opportunity The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Regular and reliable attendance is essential. All applicants offered employment must consent to a background and drug screen per position requirements.
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Overview At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chain of AAA club‑owned repair facilities in the USA. At each facility we offer a full range of automotive repair and maintenance services to AAA members and non‑members, staffed by ASE‑certified technicians who ensure every car receives the utmost care.
Responsibilities Service Advisors act as the liaison between customers and technicians, ensuring clear communication and timely service experience. Key duties include:
Schedule, confirm, and prepare appointments with customers.
Enter and produce repair orders in the service database, providing cost and time estimates.
Document automotive problems and service needs by listening to customers, clarifying descriptions, and examining service schedules.
Prepare pricing estimates for labor and parts based on technician notes.
Utilize consultative selling to recommend necessary maintenance.
Communicate frequently with technicians to ensure timely completion of work.
Process customer payments, including collecting deposits for repairs over $1,000.
Maintain customer satisfaction scores and identify member/customer needs across all business lines.
Advocate for membership, insurance, and travel departments.
Assist management with inventory count and maintain efficient stock levels.
Benefits and Compensation AAA offers comprehensive benefits and competitive compensation:
This is a salaried, non‑exempt position (eligible for overtime pay).
Competitive pay range starting at $45,000 annually, plus monthly and annual incentive opportunities.
Certification bonus, excellent medical, dental, vision, and prescription coverage.
Free AAA membership, uniforms, and shoes.
Up to 3 weeks of vacation in the first year, 11 paid holidays.
Profit sharing, 401(k) with matching contributions.
Work‑life balance: closed Sundays, shorter workdays, weekdays 7:30 am–6 pm, Saturdays 8 am–4 pm.
Required Qualifications
High School diploma, GED, or technical school certification.
Valid driver’s license.
Six months or more of relevant customer service or sales experience.
Knowledge & Skills
Sales acumen – promotes product/service value.
Strong communication and listening skills.
Initiative – proactively seeks improvement opportunities.
Collaborative partner – works effectively with individuals and groups.
Result‑oriented – achieves excellence in tasks and goals.
Customer focus – anticipates and meets customer needs.
Ability to work effectively in a busy environment, handling difficult situations.
Preferred Qualifications
Bachelor’s degree.
Work Environment
Exposure to audible noise and odors in the shop.
Position requires standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (≈80 lb).
Requires own tools appropriate for skill level.
Must work in heat; facilities use fans when air‑conditioning is unavailable.
Maintain standing on concrete floor for entire shift.
Equal Employment Opportunity The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Regular and reliable attendance is essential. All applicants offered employment must consent to a background and drug screen per position requirements.
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