AAA-The Auto Club Group
Service Advisor
Join AAA-The Auto Club Group as a Service Advisor and become a vital link between customers and mechanics at one of the largest chain of AAA club‑owned automotive repair facilities in the USA.
Job Type:
Full time Exempt/Non‑Exempt:
Salary
Job Description:
Service Advisors serve as the liaison between customers and the automotive technicians, informing and educating customers on repair and maintenance needs. They schedule, confirm, and prepare appointments, enter repair orders into the service database, provide cost and time estimates, and document automotive problems for both the technician and the customer.
Key Responsibilities:
Prepare pricing estimates for labor and parts based on technician’s notes and predetermined matrices.
Use consultative selling to recommend maintenance based on vehicle data.
Communicate frequently with technicians to ensure timely completion of work.
Maintain product knowledge to assist customers with service and warranty information.
Process customer payments and collect deposits (minimum 50%) for repairs over $1,000.
Help maintain customer satisfaction scores.
Identify member/customer needs across all business lines and introduce members to other departments.
Advocate for membership, insurance, and travel departments.
Assist management with inventory counts and sustain efficient stock levels.
Required Qualifications:
High School diploma, GED, or technical school certification.
Valid driver’s license.
6 months or more of customer service or sales experience.
Preferred Qualifications:
Bachelor’s degree.
Knowledge & Skills:
Sales acumen and product promotion.
Effective communication and listening.
Initiative and proactive improvement.
Collaborative teamwork.
Results orientation.
Customer focus.
Ability to handle a busy environment and difficult situations.
Work Environment:
Exposure to moderate noise and odors.
Standing, walking, reaching, lifting up to ~80 lbs.
Must bring appropriate tools.
Work in a heat‑exposed, concrete facility; fans are available.
Prolonged standing required during the shift.
Benefits & Compensation:
Salary, non‑exempt with overtime eligibility.
Competitive pay starting at $45,000 annually, with base, monthly, and annual bonuses.
Monthly incentive and annual incentive opportunities.
Certification bonus.
Excellent medical, dental, vision, and prescription coverage.
Free AAA membership.
Free uniforms and shoes.
Up to 3 weeks of vacation in the first year.
11 paid holidays.
Profit sharing and 401(k) with matching contributions and automatic 4% employer contribution.
Work‑life balance with closed Sundays and shorter workdays.
Weekday hours 7:30 am–6 pm; Saturday 8 am–4 pm; closed on major holidays.
Equal Employment Opportunity:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Reasonable accommodations will be made for otherwise qualified applicants.
Regular and reliable attendance is essential for this role. All hires will be required to consent to a background and drug screen as part of the hiring process.
#J-18808-Ljbffr
Job Type:
Full time Exempt/Non‑Exempt:
Salary
Job Description:
Service Advisors serve as the liaison between customers and the automotive technicians, informing and educating customers on repair and maintenance needs. They schedule, confirm, and prepare appointments, enter repair orders into the service database, provide cost and time estimates, and document automotive problems for both the technician and the customer.
Key Responsibilities:
Prepare pricing estimates for labor and parts based on technician’s notes and predetermined matrices.
Use consultative selling to recommend maintenance based on vehicle data.
Communicate frequently with technicians to ensure timely completion of work.
Maintain product knowledge to assist customers with service and warranty information.
Process customer payments and collect deposits (minimum 50%) for repairs over $1,000.
Help maintain customer satisfaction scores.
Identify member/customer needs across all business lines and introduce members to other departments.
Advocate for membership, insurance, and travel departments.
Assist management with inventory counts and sustain efficient stock levels.
Required Qualifications:
High School diploma, GED, or technical school certification.
Valid driver’s license.
6 months or more of customer service or sales experience.
Preferred Qualifications:
Bachelor’s degree.
Knowledge & Skills:
Sales acumen and product promotion.
Effective communication and listening.
Initiative and proactive improvement.
Collaborative teamwork.
Results orientation.
Customer focus.
Ability to handle a busy environment and difficult situations.
Work Environment:
Exposure to moderate noise and odors.
Standing, walking, reaching, lifting up to ~80 lbs.
Must bring appropriate tools.
Work in a heat‑exposed, concrete facility; fans are available.
Prolonged standing required during the shift.
Benefits & Compensation:
Salary, non‑exempt with overtime eligibility.
Competitive pay starting at $45,000 annually, with base, monthly, and annual bonuses.
Monthly incentive and annual incentive opportunities.
Certification bonus.
Excellent medical, dental, vision, and prescription coverage.
Free AAA membership.
Free uniforms and shoes.
Up to 3 weeks of vacation in the first year.
11 paid holidays.
Profit sharing and 401(k) with matching contributions and automatic 4% employer contribution.
Work‑life balance with closed Sundays and shorter workdays.
Weekday hours 7:30 am–6 pm; Saturday 8 am–4 pm; closed on major holidays.
Equal Employment Opportunity:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Reasonable accommodations will be made for otherwise qualified applicants.
Regular and reliable attendance is essential for this role. All hires will be required to consent to a background and drug screen as part of the hiring process.
#J-18808-Ljbffr