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Ross Stores, Inc.

Store Protection Specialist

Ross Stores, Inc., Phoenix, Arizona, United States, 85003

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About Ross Stores Join a team that values you! Ross, a leading off‑price retail chain with over 2,200 stores, brings customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

Position Overview Store Protection Specialist

– Your presence at store entrances and exits mitigates theft and fraud, ensuring a safe environment for associates and customers. You greet guests with a friendly, command presence, monitor safety, and partner with leadership to meet loss‑prevention goals.

Essential Functions

Provide a visible “command” presence, greet customers with eye contact and a friendly smile, and monitor entrances–exits and sales floors.

Maintain a safe environment: remove clutter, keep emergency exits clear, and practice safe behaviors.

Support and train associates on loss‑prevention procedures, observe checkout practices, and reduce operational shortage.

Respond to theft or safety incidents in accordance with company policy.

Maintain professional appearance and uphold the Ross brand.

Competencies

Manages work processes effectively.

Demonstrates business acumen and prioritization.

Builds and maintains relationships with the store team.

Collaborates and communicates effectively.

Leads by example, ensuring accountability and execution.

Qualifications & Special Skills Required

High school education or equivalent (AA degree preferred).

One year of retail supervisory experience or similar training preferred.

One year of loss prevention/security training preferred.

Active Security Guard license preferred.

Strong communication and customer service skills.

Ability to resolve conflict effectively.

Ability to work effectively in a fast‑paced environment.

Compliance with all applicable federal and state security regulations.

Physical Requirements / ADA

Consistency of timeliness and regular attendance.

Spend up to 100% of working time standing, walking, and moving around the store.

Raise or lower objects more than 25 lbs. (includes upward pulling).

Regularly bend, stoop, or crouch; frequency and duration vary by business need.

Other Information Supervisory Responsibilities: None

This job description summarizes primary duties and responsibilities. It is not comprehensive and may change at management’s discretion.

EEO Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding), veteran status, marital status or any other category protected by federal, state or local law.

Seniority Level Entry Level

Employment Type Full‑time

Job Function Sales and Business Development – Retail

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