First Help Financial
First Help Financial
(FHF) is a fast‑growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri‑lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard‑working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title:
Sales Operations Associate
Your Location:
Remote
You Report To:
Sales Operations Manager
Schedule:
Monday - Friday, 9am to 5:30pm EST
Compensation:
$24.84/hour + bonus
Learn more about our awesome Sales team!
About the Opportunity First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Sales department to accommodate our remarkable growth!
What you will do We are seeking a highly motivated professional to serve as Sales Operations Associate as we grow our sales team. You will be administering the details of the sales process, effectively communicating between the sales team and management, and supporting the efficiency, effectiveness, and success of the sales team. You will also provide a supporting role for all sales departments as it pertains to all operational matters. The primary duty is to ensure the sales departments run efficiently by providing proper communication, accurate data and administrative duties as assigned.
Review, process, sign, and manage Dealer Agreements
Collaborate with the Dealer Info team to ensure proper documentation and updates
Maintain accurate records of dealer agreements and statuses in Salesforce
Create and manage parent and child dealership accounts for sales representatives and dealerships
Link child accounts to parent accounts and ensure data integrity
Deactivate accounts when necessary (dealer shutoff)
Maintain agreement status accuracy
Perform regular audits to ensure Salesforce data aligns with active agreements
Update Salesforce with agreement details
Request IT to set up emails and phone numbers
Request region assignments from managers
Add new hires to key platforms (Decision Logic, Winbrook, Teams)
Organize access to sales reference materials and company resources on Teams
Order business cards and folders
Update and release territory map in collaboration with regional managers
Ensure that the correct Inside Sales Rep is associated with the correct territories
Create and manage Decision Logic accounts for dealers and sales representatives
Terminate accounts for users no longer active with the organization
Organize and maintain Reference Materials folders within Teams
Control user access to ensure appropriate distribution of resources
Send requests for new dealers added through CUDL
Ensure new dealers are added to the inclusion list
Ensure new dealer are added to the Seller Group Assignments
Ensure Lender Contact Information is updated
Collaborate with teams to identify collateral needs for sales and marketing
Create, review, and release collateral materials across Teams, Winbrook, and other portals
Work with the Sales team, Sales Ops Manager, and Sales Ops Trainers to identify training needs
Design and implement training solutions
Develop training materials and ensure their timely release
Draft and maintain internal documents, including sales guidelines and research reports
Regularly update and distribute critical sales documents such as rate sheets, funding checklists, and VPP guidelines
Oversee portals, including CUDL, Dealer Track, RouteOne, and Winbrook, ensuring seamless functionality
Conduct regular audits to maintain compliance across agreements, accounts, and operational processes
Address discrepancies promptly and ensure alignment with company standards (updates to address, updates to already created collaterals/etc)
Identify opportunities to enhance workflows for agreement management, onboarding, and collateral release
Implement best practices to improve operational efficiency and support the sales team effectively
What you Bring
Demonstrated historical career stability
High school diploma or GED equivalent required
At least 1 year’s experience related accounting or administration
Customer service‑focused, energetic personality, professionalism, and a desire to assist
High level of independence; detail‑conscious and task‑oriented mindset
Ability to meet deadlines and handle time‑sensitive demands
Strong organizational traits. Ability to track and prioritize multiple issues over the course of a day/week/month.
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Initiative, sense of urgency and a passion for creative work
Strong interpersonal and teamwork skills
Excellent written and verbal communication skills
Strong computer skills (knowledge of Microsoft Excel, PowerPoint, and Word)
FHF Benefits
Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work‑life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
#J-18808-Ljbffr
(FHF) is a fast‑growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri‑lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard‑working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title:
Sales Operations Associate
Your Location:
Remote
You Report To:
Sales Operations Manager
Schedule:
Monday - Friday, 9am to 5:30pm EST
Compensation:
$24.84/hour + bonus
Learn more about our awesome Sales team!
About the Opportunity First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Sales department to accommodate our remarkable growth!
What you will do We are seeking a highly motivated professional to serve as Sales Operations Associate as we grow our sales team. You will be administering the details of the sales process, effectively communicating between the sales team and management, and supporting the efficiency, effectiveness, and success of the sales team. You will also provide a supporting role for all sales departments as it pertains to all operational matters. The primary duty is to ensure the sales departments run efficiently by providing proper communication, accurate data and administrative duties as assigned.
Review, process, sign, and manage Dealer Agreements
Collaborate with the Dealer Info team to ensure proper documentation and updates
Maintain accurate records of dealer agreements and statuses in Salesforce
Create and manage parent and child dealership accounts for sales representatives and dealerships
Link child accounts to parent accounts and ensure data integrity
Deactivate accounts when necessary (dealer shutoff)
Maintain agreement status accuracy
Perform regular audits to ensure Salesforce data aligns with active agreements
Update Salesforce with agreement details
Request IT to set up emails and phone numbers
Request region assignments from managers
Add new hires to key platforms (Decision Logic, Winbrook, Teams)
Organize access to sales reference materials and company resources on Teams
Order business cards and folders
Update and release territory map in collaboration with regional managers
Ensure that the correct Inside Sales Rep is associated with the correct territories
Create and manage Decision Logic accounts for dealers and sales representatives
Terminate accounts for users no longer active with the organization
Organize and maintain Reference Materials folders within Teams
Control user access to ensure appropriate distribution of resources
Send requests for new dealers added through CUDL
Ensure new dealers are added to the inclusion list
Ensure new dealer are added to the Seller Group Assignments
Ensure Lender Contact Information is updated
Collaborate with teams to identify collateral needs for sales and marketing
Create, review, and release collateral materials across Teams, Winbrook, and other portals
Work with the Sales team, Sales Ops Manager, and Sales Ops Trainers to identify training needs
Design and implement training solutions
Develop training materials and ensure their timely release
Draft and maintain internal documents, including sales guidelines and research reports
Regularly update and distribute critical sales documents such as rate sheets, funding checklists, and VPP guidelines
Oversee portals, including CUDL, Dealer Track, RouteOne, and Winbrook, ensuring seamless functionality
Conduct regular audits to maintain compliance across agreements, accounts, and operational processes
Address discrepancies promptly and ensure alignment with company standards (updates to address, updates to already created collaterals/etc)
Identify opportunities to enhance workflows for agreement management, onboarding, and collateral release
Implement best practices to improve operational efficiency and support the sales team effectively
What you Bring
Demonstrated historical career stability
High school diploma or GED equivalent required
At least 1 year’s experience related accounting or administration
Customer service‑focused, energetic personality, professionalism, and a desire to assist
High level of independence; detail‑conscious and task‑oriented mindset
Ability to meet deadlines and handle time‑sensitive demands
Strong organizational traits. Ability to track and prioritize multiple issues over the course of a day/week/month.
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Initiative, sense of urgency and a passion for creative work
Strong interpersonal and teamwork skills
Excellent written and verbal communication skills
Strong computer skills (knowledge of Microsoft Excel, PowerPoint, and Word)
FHF Benefits
Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work‑life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
#J-18808-Ljbffr