Unisys
Sr Technical Customer Service Desk Agent in Indianapolis, IN
Unisys, Indianapolis, Indiana, us, 46262
Sr Technical Customer Service Desk Agent in Indianapolis, IN
Join to apply for the Sr Technical Customer Service Desk Agent in Indianapolis, IN role at Unisys.
What Success Looks Like In This Role
Provides Tier 1 and Tier 2 support.
Troubleshoots and resolves complex issues, supporting maintenance of hardware/software, client proprietary, COTS, and Unisys applications, as well as issues with voice communications and voicemail systems; assists with resolution of network connectivity, printing, and remote access to desktop equipment.
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
Communicates problem, resolution and root‑cause information to users, both technical and non‑technical, to help prevent future recurrence.
Supports L1 and L2 support agents with day‑to‑day questions related to client incidents, requests and queries.
Utilizes problem‑solving and analytical skills to effectively resolve challenging incidents.
You will be successful in this role if you have:
Preferred some college education (may require technical certification or Associate Degree).
Generally 2‑4 years of experience in the area of responsibility.
Benefits Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work‑life balance and investing in your future success.
Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export‑controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicants should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal‑opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a U.S. job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively toll‑free: 888‑560‑1782 (Prompt 4). U.S. job seekers can find more information about Unisys’ EEO commitment here.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
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What Success Looks Like In This Role
Provides Tier 1 and Tier 2 support.
Troubleshoots and resolves complex issues, supporting maintenance of hardware/software, client proprietary, COTS, and Unisys applications, as well as issues with voice communications and voicemail systems; assists with resolution of network connectivity, printing, and remote access to desktop equipment.
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
Communicates problem, resolution and root‑cause information to users, both technical and non‑technical, to help prevent future recurrence.
Supports L1 and L2 support agents with day‑to‑day questions related to client incidents, requests and queries.
Utilizes problem‑solving and analytical skills to effectively resolve challenging incidents.
You will be successful in this role if you have:
Preferred some college education (may require technical certification or Associate Degree).
Generally 2‑4 years of experience in the area of responsibility.
Benefits Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work‑life balance and investing in your future success.
Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
This role may require access to export‑controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicants should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal‑opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a U.S. job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively toll‑free: 888‑560‑1782 (Prompt 4). U.S. job seekers can find more information about Unisys’ EEO commitment here.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr