Vaco Recruiter Services
Overview
POSITION OVERVIEW: We are seeking an energetic and experienced Collections Specialist to join our dynamic finance team. In this role, you will serve as a key liaison between the company and our valued customers, ensuring optimal cash flow while maintaining strong business relationships. The ideal candidate thrives in a collaborative environment, possesses excellent communication skills, and can navigate challenging conversations while preserving customer partnerships. Responsibilities
Customer Relationship Management : Maintain proactive communication with assigned customer portfolio to ensure timely payment according to established terms; build and nurture strong customer relationships that facilitate open dialogue and prompt issue resolution; serve as primary point of contact for collection-related inquiries and concerns. Risk Assessment & Credit Management : Monitor customer payment patterns and identify early warning signs of potential financial difficulties; conduct proactive outreach to address payment concerns before they escalate; provide data-driven insights and recommendations regarding customer credit limits; review and manage customers placed on credit hold, working toward resolution. Cross-Functional Collaboration : Partner closely with sales, billing, customer service, and cash applications teams to ensure seamless customer experience; collaborate on customer setup processes to establish clear payment expectations from the outset; participate in joint problem-solving initiatives to address complex customer issues. Process Improvement & Documentation : Identify and recommend process improvements to enhance collection efficiency and customer satisfaction; maintain accurate and timely documentation of all collection activities in YayPay system; ensure adherence to established team processes and best practices; contribute to training materials and procedural documentation. Administrative Support : Support internal and external audit processes as required; participate in special projects and initiatives as assigned; assist with month-end and quarter-end reporting activities. Qualifications
2+ years of experience in business to business collections Strong knowledge of Microsoft Excel and ERP systems Excellent written and verbal communication skills Demonstrated ability to handle difficult conversations professionally Strong analytical and problem-solving capabilities Detail-oriented with excellent organizational skills Preferred Qualifications
Experience in manufacturing, chemical, or construction industry Knowledge of credit and collection best practices Familiarity with commercial credit analysis
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POSITION OVERVIEW: We are seeking an energetic and experienced Collections Specialist to join our dynamic finance team. In this role, you will serve as a key liaison between the company and our valued customers, ensuring optimal cash flow while maintaining strong business relationships. The ideal candidate thrives in a collaborative environment, possesses excellent communication skills, and can navigate challenging conversations while preserving customer partnerships. Responsibilities
Customer Relationship Management : Maintain proactive communication with assigned customer portfolio to ensure timely payment according to established terms; build and nurture strong customer relationships that facilitate open dialogue and prompt issue resolution; serve as primary point of contact for collection-related inquiries and concerns. Risk Assessment & Credit Management : Monitor customer payment patterns and identify early warning signs of potential financial difficulties; conduct proactive outreach to address payment concerns before they escalate; provide data-driven insights and recommendations regarding customer credit limits; review and manage customers placed on credit hold, working toward resolution. Cross-Functional Collaboration : Partner closely with sales, billing, customer service, and cash applications teams to ensure seamless customer experience; collaborate on customer setup processes to establish clear payment expectations from the outset; participate in joint problem-solving initiatives to address complex customer issues. Process Improvement & Documentation : Identify and recommend process improvements to enhance collection efficiency and customer satisfaction; maintain accurate and timely documentation of all collection activities in YayPay system; ensure adherence to established team processes and best practices; contribute to training materials and procedural documentation. Administrative Support : Support internal and external audit processes as required; participate in special projects and initiatives as assigned; assist with month-end and quarter-end reporting activities. Qualifications
2+ years of experience in business to business collections Strong knowledge of Microsoft Excel and ERP systems Excellent written and verbal communication skills Demonstrated ability to handle difficult conversations professionally Strong analytical and problem-solving capabilities Detail-oriented with excellent organizational skills Preferred Qualifications
Experience in manufacturing, chemical, or construction industry Knowledge of credit and collection best practices Familiarity with commercial credit analysis
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