Director, Technical Program Management, Strategy & Operations Job at Salesforce,

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryProgram & Project ManagementJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.The Director of Engineering Strategy & Operations will serve as a key member of the engineering leadership team, responsible for driving operational excellence, organizational effectiveness, and long-term strategic initiatives across the global engineering organization. This leader will partner closely with the EVP of Engineering, and other cross-functional executives to align engineering processes, resources, and roadmaps with the company’s strategic goals.We are seeking a seasoned Engineering Director to lead the growth and scale of engineering operations programs. As part of the Engineering Strategy & Operations team, this role is responsible for building a world-class technical enablement and deployment program that empowers engineers to tackle complex customer challenges using the Salesforce Platform.The ideal candidate is a data-driven, people-centric leader who brings a blend of strategic thinking, operational discipline, and deep understanding of modern engineering practices.You will be responsible for defining onboarding experiences, technical training programs, and engagement models that prepare engineers to deliver secure, scalable, and high-performance solutions. Your efforts will lay the groundwork for how engineers drive platform adoption, enhance technical health, and accelerate customer time-to-value in the field.**Your Impact:****Engineering Leadership & Enablement*** Lead and grow a team of technical enablement leads and program managers responsible for onboarding and scaling engineers globally* Foster a culture of engineering excellence, continuous learning, and customer-first problem solving* Provide technical mentorship and architectural guidance to new and existing engineers* Build pathways for engineers to progress from onboarding to technical leadership in the field**Program & Technical Strategy*** Define the technical vision for the engineering program, ensuring alignment with Salesforce platform best practices, guardrails, and product roadmaps* Build scalable onboarding, training, and certification programs to equip engineers with deep Salesforce technical expertise across the platform, Marketing Cloud and other Salesforce clouds* Develop and scale technical engagement models (e.g., Implementation, MVP, Advisory) for repeatable, high-impact customer engagements* Drive operational frameworks for knowledge sharing, reusable code assets, and engagement playbooks across the engineering community* Evaluate program outcomes using data-driven insights to guide decision-making and refine future strategies**Cross-Functional Collaboration*** Work closely with Salesforce Product and Engineering teams to align field feedback with product improvements* Partner with Customer Success and Professional Services to define technical handoffs and ensure long-term customer success* Serve as the technical escalation point for complex deployments and customer technical blockers**Requirements:*** 15+ years of engineering leadership experience in SaaS or enterprise software environments. roles, including 8+ years in leadership* Experience in scaling engineering teams and operations in fast-paced environments with background in change management and scaling operational frameworks* Proven track record managing cross-functional, globally distributed engineering teams and large-scale program* Deep technical expertise in Salesforce Platform architecture, application development, and scale/performance best practices* Strong understanding of enterprise SaaS deployment models, platform guardrails, and technical health frameworks* Strong understanding of software development lifecycle (SDLC), DevOps, Agile, CI/CD* Operational mindset with experience scaling global programs and managing technical processes* A related technical degree is related fieldUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.### ### ### ### For Washington-based roles, the base salary hiring range for this position is $185,500 to $268,900.### ### For California-based roles, the base salary hiring range for this position is $202,700 to $293,900.### ### #J-18808-Ljbffr In Summary: The Director of Engineering Strategy & Operations is responsible for building a world-class technical enablement and deployment program that empowers engineers to tackle complex customer challenges using the Salesforce Platform . The ideal candidate is a data-driven, people-centric leader who brings a blend of strategic thinking and operational discipline . En Español: *Para obtener la mejor experiencia de candidato, por favor considere solicitar un máximo de 3 puestos dentro de los 12 meses para asegurarse de que no esté duplicando esfuerzos.*Job CategoryProgram & Project ManagementJob Details******About Salesforce****Salesforce es el #1 AI CRM, donde las personas con agentes impulsan el éxito del cliente juntos. Aquí, la ambición se encuentra con la acción. Tecnología conoce la confianza. Como parte del equipo de Estrategia y Operaciones de Ingeniería, este papel es responsable de construir un programa de capacitación técnica y despliegue de clase mundial que permita a los ingenieros abordar complejos retos de clientes utilizando la Plataforma Salesforce.El candidato ideal es un líder centrado en datos que aporta una mezcla de pensamiento estratégico, disciplina operativa y comprensión profunda de las prácticas modernas de ingeniería. Usted será responsable de definir experiencias de incorporación, programas de formación técnica y modelos de compromiso que preparan a los técnicos para ofrecer soluciones seguras, escalables y de alto rendimiento. Sus esfuerzos sentarán las bases de cómo los ingenieros impulsarán la adopción de plataformas, mejorarán la salud técnica y acelerarán el tiempo que pasan los clientes en el campo.**Su impacto:****Liderado & Habilitamiento de Ingeniería*** Dirigir y desarrollar un equipo de líderes técnicos responsables del habilitación y gerentes de programas encargados de incorporar e escalar a ingenieros a nivel mundial* Fomentar una cultura de excelencia en ingeniería, aprendizaje continuo y resolución de problemas al cliente primero * Proporcionar asesoría técnica y orientación arquitectónica a nuevos y existentes ingenieros* Construir caminos para que los ingeniarios progresen desde la incorporación al liderazgo técnico en el ámbito **Programas y Estrategias Técnicas*** Definir la visión técnica del programa de ingeniero, asegurando la alineación con las mejores prácticas de la plataforma Salesforce, rutas de seguridad y mapas de ruta de productos* Establecer retroalimentación a largo plazo sobre el cierre de proyectos, equipos profesionales y certificación de datos para equipar a los proveedores de software con estrategias técnicas avanzadas y implementaciones tecnológicas. Roles, incluyendo 8+ años en liderazgo* Experiencia en la escalación de equipos de ingeniería y operaciones en entornos rápidos con antecedentes en gestión del cambio y los marcos operativos de escalado* Pruebado histórico administrando equipos de Ingeniería interfuncionales distribuidos a nivel mundial y programas a gran escala* Profundos conocimientos técnicos en arquitectura de Plataforma Salesforce, desarrollo de aplicaciones y mejores prácticas de escala/rendimiento* Comprensión sólida de modelos de implementación SaaS empresariales, barandillas de plataforma y marcos de salud técnica * Conocimiento sólido del ciclo de vida (SDLC), DevOps, Agile, CI / CD* Mental mentalidad operacional con experiencias de escalada de programas globales y administración de procesos técnicos* Un grado técnico relacionado es el campo RelacionadoDesarrolla tu potencial Cuando te unas a Lifeforce, estarás limitado en todas las áreas de tus recursos. Si necesita asistencia debido a una discapacidad que solicite puestos abiertos, envíe una solicitud a través de este .Declaración de publicación Cualquier empleado o empleado potencial se evaluará sobre la base del mérito, competencia y calificaciones sin importar raza, religión, color, origen nacional, sexo, orientación sexual, expresión o identidad de género, estatus transgénero, edad, discapacidad, estado veterano o marital, punto de vista político u otras clasificaciones protegidas por ley. Esta política se aplica a los empleados actuales y futuros, no importa dónde estén en su viaje laboral Salesforce. Salesforce ofrece una variedad de beneficios para ayudarle a vivir bien incluyendo: programas de tiempo libre, médicos, dentales, visión, apoyo mental, licencia parental pagada, seguro de vida e incapacidad, 401 (k), y un programa de compra de acciones de empleados. Más detalles sobre los beneficios de la compañía se pueden encontrar en el siguiente enlace: https://www.salesforcebenefits.com.