Kroger Great Lakes Distribution Center
DIVISION E-COMMERCE MANAGER
Kroger Great Lakes Distribution Center, Hutchinson, Kansas, us, 67504
Lead division e-Commerce activities through partnership with the corporate e-Commerce teams. Coordinate the e-Commerce strategy and develop plans to support a rapid growth model, including achievement of all budgeted goals and development of new e-Commerce models. Serve as a local liaison with 3rd party partners. Ensure execution of and establish store accountability for order volumes, e-Commerce sales, and quality/consistency of customer experience based on enterprise standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Develop annual performance goals and financial budgets for e-Commerce
Communicate company, department, and job specific information to store e-Commerce managers through frequent and timely store visits
Encourage and use feedback from store management, district coordinators and online shopping associates to increase sales, order counts and profits and improve the customer order fulfillment and pick-up experience
Communicate e-Commerce strategy, opportunities and plans with division district managers, district coordinators, store e-Commerce managers and associates
Work with division Kompass coordinators to ensure compliance
Assist with addressing customer feedback, questions or concerns
Develop and manage metrics and goals to measure quality, efficiency and customer experience; plan and implement improvements to achieve goals and targets
Plan, organize and execute associates training needs for all new e-Commerce locations and all existing locations; communicate operational procedural plans to associates for all new e-Commerce stores
Collect, analyze and report on business results and financial data to senior leadership on a weekly, period and annual basis
Collaborate with corporate e-Commerce team on growth strategies and expanded e-Commerce vision, including developing new store formats/models, identifying new business opportunities, and leading 3rd party partnerships for e-Commerce in division
Perform site selection reviews and provide appropriate analysis to gain division/enterprise approval for future e-commerce locations
Adhere to all local, state and federal laws, and company guidelines
Establish preventive maintenance protocol for equipment
Travel to e-Commerce stores to ensure conditions, operations and customer service standards are maintained per company guidelines
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications Minimum
High School Diploma or GED
5+ years of leadership experience
Proficient understanding of applicable web applications for viewing/managing online orders
Ability to establish priorities, anticipate consumer trends, oversee projects and react to business needs
Ability to manage and lead others
Ability to operate the devices and the computer programs needed to perform job responsibilities
Desired
Bachelor's Degree
Knowledge of e-Commerce business
Job Info
Job Identification 152885
Job Category Division Operations
Locations 2700 E 4th Ave, Hutchinson, KS, 67501, US
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
#J-18808-Ljbffr
Responsibilities
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Develop annual performance goals and financial budgets for e-Commerce
Communicate company, department, and job specific information to store e-Commerce managers through frequent and timely store visits
Encourage and use feedback from store management, district coordinators and online shopping associates to increase sales, order counts and profits and improve the customer order fulfillment and pick-up experience
Communicate e-Commerce strategy, opportunities and plans with division district managers, district coordinators, store e-Commerce managers and associates
Work with division Kompass coordinators to ensure compliance
Assist with addressing customer feedback, questions or concerns
Develop and manage metrics and goals to measure quality, efficiency and customer experience; plan and implement improvements to achieve goals and targets
Plan, organize and execute associates training needs for all new e-Commerce locations and all existing locations; communicate operational procedural plans to associates for all new e-Commerce stores
Collect, analyze and report on business results and financial data to senior leadership on a weekly, period and annual basis
Collaborate with corporate e-Commerce team on growth strategies and expanded e-Commerce vision, including developing new store formats/models, identifying new business opportunities, and leading 3rd party partnerships for e-Commerce in division
Perform site selection reviews and provide appropriate analysis to gain division/enterprise approval for future e-commerce locations
Adhere to all local, state and federal laws, and company guidelines
Establish preventive maintenance protocol for equipment
Travel to e-Commerce stores to ensure conditions, operations and customer service standards are maintained per company guidelines
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualifications Minimum
High School Diploma or GED
5+ years of leadership experience
Proficient understanding of applicable web applications for viewing/managing online orders
Ability to establish priorities, anticipate consumer trends, oversee projects and react to business needs
Ability to manage and lead others
Ability to operate the devices and the computer programs needed to perform job responsibilities
Desired
Bachelor's Degree
Knowledge of e-Commerce business
Job Info
Job Identification 152885
Job Category Division Operations
Locations 2700 E 4th Ave, Hutchinson, KS, 67501, US
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
#J-18808-Ljbffr