Park Community Credit Union
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Telephone Banking Rep (eBranch)
role at
Park Community Credit Union
Park Community Credit Union provided pay range This range is provided by Park Community Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $21.00/hr
Role By emphasizing ONE Park, ONE Mission, One Team, the eTeam Service Representative is responsible for assisting members and potential members with their telephone and electronic correspondence requests. This role involves answering questions about products and services, resolving issues within their authority, processing transactions, and directing calls to the appropriate department when necessary. The eTeam Service Representative also identifies cross‑sell opportunities, maintains accurate member account information, and supports remote service requests, ensuring efficient and professional service delivery. The position is in‑office but offers 25 Flex days that allow remote work.
Essential Functions & Responsibilities
Assist members and potential members with telephone and electronic correspondence requests; answer questions about products and services; resolve problems within authority; provide applications as requested; refer problems beyond authority to supervisor with recommendations; process Remote Contact requests; identify cross‑sell opportunities; maintain action log.
Perform transactions related to ATM/Debit Card programs, including ordering cards and placing blocks per credit union guidelines; provide information regarding these transactions and resolve issues within authority; refer issues beyond authority to manager; provide information on remote services.
Maintain knowledge of all products and services offered; follow all security policies and report suspicious activity to manager.
Maintain member account information on computer system.
Assure that appropriate records are maintained.
Willingly assist other departments as needed.
Performs other duties as assigned.
Performance Measurements
Serve as an ambassador of Park’s culture and support the credit union’s mission to build thriving communities, ensuring words and actions align with the Park VIBE and Core Values.
Provide friendly, professional, and accurate service and support to all members and coworkers.
Accurately receive calls daily and effectively troubleshoot or direct the call.
Answer telephone within 3 rings, respond to written correspondence within 24 hours, respond to telephone messages within the same day received.
Process member transactions with zero errors.
Add to and maintain knowledge of all new policies and procedures to remain compliant with all regulations.
Maintain a professional work environment, promote teamwork, build respect among coworkers, and present a businesslike appearance.
Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Knowledge / Skills
Experience:
Six months to two years of similar or related experience.
Education:
Equivalent to a high school education.
Interpersonal Skills:
A significant level of trust and diplomacy is required, with normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Motivating or influencing others may be necessary. Fostering sound relationships with outside contacts (companies and/or individuals) is important.
Other Skills:
Good listening and telephone skills.
Physical Requirements Work Environment:
The work environment is a general office setting with regular customer interaction. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Physical Demands:
Frequent sitting, standing, and walking short distances. Frequent use of hands and fingers to count currency and handle objects. Reading, writing, listening, speaking, and use of computers, copiers, telephones, and other office equipment. Occasional stooping, bending, squatting, reaching overhead. Occasionally pushing and pulling office furniture. Occasionally lifting up to 15 pounds and at times up to 25 pounds.
Company Description Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.
Equal Opportunity Employer / Veterans / Disabled Park Community Credit Union is an Equal Opportunity Employer / Veterans / Disabled.
Seniority Level Entry level
Employment Type Full-time
Industry Banking
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Telephone Banking Rep (eBranch)
role at
Park Community Credit Union
Park Community Credit Union provided pay range This range is provided by Park Community Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $21.00/hr
Role By emphasizing ONE Park, ONE Mission, One Team, the eTeam Service Representative is responsible for assisting members and potential members with their telephone and electronic correspondence requests. This role involves answering questions about products and services, resolving issues within their authority, processing transactions, and directing calls to the appropriate department when necessary. The eTeam Service Representative also identifies cross‑sell opportunities, maintains accurate member account information, and supports remote service requests, ensuring efficient and professional service delivery. The position is in‑office but offers 25 Flex days that allow remote work.
Essential Functions & Responsibilities
Assist members and potential members with telephone and electronic correspondence requests; answer questions about products and services; resolve problems within authority; provide applications as requested; refer problems beyond authority to supervisor with recommendations; process Remote Contact requests; identify cross‑sell opportunities; maintain action log.
Perform transactions related to ATM/Debit Card programs, including ordering cards and placing blocks per credit union guidelines; provide information regarding these transactions and resolve issues within authority; refer issues beyond authority to manager; provide information on remote services.
Maintain knowledge of all products and services offered; follow all security policies and report suspicious activity to manager.
Maintain member account information on computer system.
Assure that appropriate records are maintained.
Willingly assist other departments as needed.
Performs other duties as assigned.
Performance Measurements
Serve as an ambassador of Park’s culture and support the credit union’s mission to build thriving communities, ensuring words and actions align with the Park VIBE and Core Values.
Provide friendly, professional, and accurate service and support to all members and coworkers.
Accurately receive calls daily and effectively troubleshoot or direct the call.
Answer telephone within 3 rings, respond to written correspondence within 24 hours, respond to telephone messages within the same day received.
Process member transactions with zero errors.
Add to and maintain knowledge of all new policies and procedures to remain compliant with all regulations.
Maintain a professional work environment, promote teamwork, build respect among coworkers, and present a businesslike appearance.
Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Knowledge / Skills
Experience:
Six months to two years of similar or related experience.
Education:
Equivalent to a high school education.
Interpersonal Skills:
A significant level of trust and diplomacy is required, with normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Motivating or influencing others may be necessary. Fostering sound relationships with outside contacts (companies and/or individuals) is important.
Other Skills:
Good listening and telephone skills.
Physical Requirements Work Environment:
The work environment is a general office setting with regular customer interaction. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Physical Demands:
Frequent sitting, standing, and walking short distances. Frequent use of hands and fingers to count currency and handle objects. Reading, writing, listening, speaking, and use of computers, copiers, telephones, and other office equipment. Occasional stooping, bending, squatting, reaching overhead. Occasionally pushing and pulling office furniture. Occasionally lifting up to 15 pounds and at times up to 25 pounds.
Company Description Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.
Equal Opportunity Employer / Veterans / Disabled Park Community Credit Union is an Equal Opportunity Employer / Veterans / Disabled.
Seniority Level Entry level
Employment Type Full-time
Industry Banking
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