State of Washington
Public Benefits Specialist 1-3 In-Training (PBS3) - Moses Lake
State of Washington, Moses Lake, Washington, United States, 98837
Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy—thriving physically, emotionally and academically, nurtured by family and community.”
Job Title:
Public Benefits Specialist 1-3 In-Training (PBS3)
Location:
Moses Lake, WA. This position is currently deployed as a telework position, however, when there is a business need such as deployment ends, in-person meetings, IT/equipment issues, etc., the selected candidate must be willing and able to commute to: 1651 Pilgrim St., Moses Lake, WA 98837.
Closes:
Saturday, January 10th, 2026
Salary:
Public Benefits Specialist 1 (PBS1): $4,428 - $5,137 monthly; Public Benefits Specialist 2 (PBS2): $4,119 - $5,531 monthly; Public Benefits Specialist 3 (PBS3): $4,428 - $5,956 monthly
Do you want to help families and communities safely care for their children? The Moses Lake Early Learning Child Care Subsidy Call Center is looking for a customer service-oriented candidates to join our team and provide direct customer service in a call center environment for Child Care Subsidy customers. If you have a passion for helping others and want to see families flourish, we encourage you to apply.
Click here to learn more about DCYF.
The Opportunity The Public Benefits Specialist conducts interviews, reviews information, and makes eligibility determinations for services and child care assistance. As the incumbent of this position, you will use your extensive and specialized financial knowledge, as well as your ability to interpret public laws and policies and make independent decisions. In this role, you will have the opportunity to demonstrate your excellent communication skills both oral and written to provide customer service delivery and support children receiving early education.
Some of what you will do:
Conduct intensive interviews with customers to determine eligibility or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits.
Provide information about program requirements, application procedures, and verification needs.
Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to an individual’s specific circumstances.
Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews.
Responsible for Interviewing gathering and analyzing information, reviewing documents and system information. Assist customers to verify eligibility criteria, supporting first contact resolution customer service.
Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
Refer clients to both mandatory and optional services including other agencies as required.
Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).
Required qualifications: We are considering candidates at the Public Benefits Specialist 1 through 3 levels. Candidates, if hired, at the 1 and 2 levels have a training plan to advance to Public Benefits Specialist 3. Experience is the only difference between qualifications for levels and is evaluated by the hiring manager.
Public Benefits Specialist 1 (PBS1):
One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
OR
Experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education.
Public Benefits Specialist 2 (PBS2):
Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency’s Public Benefits Specialist Training Program.
OR
One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs and completing the agency’s Public Benefits Specialist Training Program.
Public Benefits Specialist 3 (PBS3):
Nine (9) months of experience as a Public Benefits Specialist 2.
OR
Fifteen (15) months of experience as a Public Benefits Specialist 1 and completion of the agency’s Public Benefits Specialist Training Program.
OR
Eighteen (18) months experience determining eligibility for financial, medical, food, long-term services and support programs, childcare and equal access benefits.
AND
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
Demonstrated experience working in a high-volume customer service environment.
One (1) year of experience working in a call center environment.
Prior experience determining eligibility for public programs.
How do I apply? In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:
Cover Letter
Current Resume
Supplemental Information: The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
This position is in a bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/.
Incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one year of their appointment.
This recruitment may be used to fill multiple vacancies.
Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214 or NGB Form 22, or other verification of military service. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact Veronica Jones (Talent Acquisition Specialist) at veronica.jones@dcyf.wa.gov. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.
Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf at (360) 664-1960.
2025-08697
#J-18808-Ljbffr
Job Title:
Public Benefits Specialist 1-3 In-Training (PBS3)
Location:
Moses Lake, WA. This position is currently deployed as a telework position, however, when there is a business need such as deployment ends, in-person meetings, IT/equipment issues, etc., the selected candidate must be willing and able to commute to: 1651 Pilgrim St., Moses Lake, WA 98837.
Closes:
Saturday, January 10th, 2026
Salary:
Public Benefits Specialist 1 (PBS1): $4,428 - $5,137 monthly; Public Benefits Specialist 2 (PBS2): $4,119 - $5,531 monthly; Public Benefits Specialist 3 (PBS3): $4,428 - $5,956 monthly
Do you want to help families and communities safely care for their children? The Moses Lake Early Learning Child Care Subsidy Call Center is looking for a customer service-oriented candidates to join our team and provide direct customer service in a call center environment for Child Care Subsidy customers. If you have a passion for helping others and want to see families flourish, we encourage you to apply.
Click here to learn more about DCYF.
The Opportunity The Public Benefits Specialist conducts interviews, reviews information, and makes eligibility determinations for services and child care assistance. As the incumbent of this position, you will use your extensive and specialized financial knowledge, as well as your ability to interpret public laws and policies and make independent decisions. In this role, you will have the opportunity to demonstrate your excellent communication skills both oral and written to provide customer service delivery and support children receiving early education.
Some of what you will do:
Conduct intensive interviews with customers to determine eligibility or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits.
Provide information about program requirements, application procedures, and verification needs.
Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to an individual’s specific circumstances.
Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews.
Responsible for Interviewing gathering and analyzing information, reviewing documents and system information. Assist customers to verify eligibility criteria, supporting first contact resolution customer service.
Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
Refer clients to both mandatory and optional services including other agencies as required.
Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).
Required qualifications: We are considering candidates at the Public Benefits Specialist 1 through 3 levels. Candidates, if hired, at the 1 and 2 levels have a training plan to advance to Public Benefits Specialist 3. Experience is the only difference between qualifications for levels and is evaluated by the hiring manager.
Public Benefits Specialist 1 (PBS1):
One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
OR
Experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education.
Public Benefits Specialist 2 (PBS2):
Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency’s Public Benefits Specialist Training Program.
OR
One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs and completing the agency’s Public Benefits Specialist Training Program.
Public Benefits Specialist 3 (PBS3):
Nine (9) months of experience as a Public Benefits Specialist 2.
OR
Fifteen (15) months of experience as a Public Benefits Specialist 1 and completion of the agency’s Public Benefits Specialist Training Program.
OR
Eighteen (18) months experience determining eligibility for financial, medical, food, long-term services and support programs, childcare and equal access benefits.
AND
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
Demonstrated experience working in a high-volume customer service environment.
One (1) year of experience working in a call center environment.
Prior experience determining eligibility for public programs.
How do I apply? In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:
Cover Letter
Current Resume
Supplemental Information: The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.
The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
This position is in a bargaining unit represented by the Washington Federation of State Employees (WFSE). For more information: https://wfse.org/.
Incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one year of their appointment.
This recruitment may be used to fill multiple vacancies.
Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214 or NGB Form 22, or other verification of military service. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact Veronica Jones (Talent Acquisition Specialist) at veronica.jones@dcyf.wa.gov. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com.
Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf at (360) 664-1960.
2025-08697
#J-18808-Ljbffr