State of Washington
Public Benefits Specialist 1-3 In-Training (PBS3) - Richland
State of Washington, Walla Walla, Washington, United States
Join to apply for the
Public Benefits Specialist 1-3 In-Training (PBS3) - Richland
role at
State of Washington .
Location:
Richland, WA. Hybrid role with in-person attendance required. Commute to 1661 Fowler Street, Richland, WA 98952.
Closing date:
Tuesday January 13th, 2026
Salary:
PBS1: $4,428 – $5,137 monthly
PBS2: $4,119 – $5,531 monthly
PBS3: $4,428 – $5,956 monthly
The Department of Children, Youth, and Families (DCYF), an agency dedicated to the well‑being of children, youth, and families, is seeking a Public Benefits Specialist to provide eligibility determination support services at the Richland Child Care Subsidy Call Center. This role will conduct interviews, review information, and make eligibility determinations for child‑care subsidy assistance while delivering customer service to families in early education.
Responsibilities
Conduct intensive interviews with customers to determine eligibility for services, or continued eligibility when notifying the program of changes of circumstances for Child Care benefits.
Provide information about program requirements, application procedures, and verification needs.
Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to an individual’s specific circumstances.
Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews.
Interview, gather and analyze information, review documents and system information.
Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
Refer clients to both mandatory and optional services, including other agencies as required.
Take actions necessary to ensure that limited English‑proficient clients receive properly translated forms and translation services from state certified, contracted translators and interpreters.
Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).
Qualifications
Public Benefits Specialist 1 (PBS1)
One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
OR experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service role where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education.
Public Benefits Specialist 2 (PBS2)
Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency’s Public Benefits Specialist Training Program.
OR One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs and completing the agency’s Public Benefits Specialist Training Program.
Public Benefits Specialist 3 (PBS3)
Nine (9) months of experience as a Public Benefits Specialist 2.
OR Fifteen (15) months of experience as a Public Benefits Specialist 1 and satisfactory completion of the agency’s Public Benefits Specialist Training Program.
OR Eighteen (18) months of experience determining eligibility for financial, medical, food, long‑term services and support programs, childcare and equal access benefits.
AND
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Note(s)
Incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one (1) year of their appointment.
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
Demonstrated experience working in a high‑volume customer service environment.
One (1) year of experience working in a call center environment.
Prior experience determining eligibility for public programs.
How do I apply? Applicants must complete the online application and attach the following documents to their profile in order to be considered for this position:
Cover Letter
Resume (current/updated)
Benefits Washington State offers a comprehensive benefits package, including medical, dental, life insurance, and retirement plans. Employees are eligible for paid leave, staff training, and other compensation benefits. For full details, please visit the relevant pages linked in the original posting.
Equity, Diversity & Inclusion The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, veteran status, or disability.
Veteran’s Preference Applicants who meet the minimum qualifications and wish to claim Veteran’s Preference must attach a copy of their DD214 or NGB Form 22, or other verification of military service. Please blackout (redact) the social security number before attaching any documents.
Seniority Level Internship
Employment Type Full‑time
Job Function Human Resources
Industries Government Administration
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Public Benefits Specialist 1-3 In-Training (PBS3) - Richland
role at
State of Washington .
Location:
Richland, WA. Hybrid role with in-person attendance required. Commute to 1661 Fowler Street, Richland, WA 98952.
Closing date:
Tuesday January 13th, 2026
Salary:
PBS1: $4,428 – $5,137 monthly
PBS2: $4,119 – $5,531 monthly
PBS3: $4,428 – $5,956 monthly
The Department of Children, Youth, and Families (DCYF), an agency dedicated to the well‑being of children, youth, and families, is seeking a Public Benefits Specialist to provide eligibility determination support services at the Richland Child Care Subsidy Call Center. This role will conduct interviews, review information, and make eligibility determinations for child‑care subsidy assistance while delivering customer service to families in early education.
Responsibilities
Conduct intensive interviews with customers to determine eligibility for services, or continued eligibility when notifying the program of changes of circumstances for Child Care benefits.
Provide information about program requirements, application procedures, and verification needs.
Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to an individual’s specific circumstances.
Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews.
Interview, gather and analyze information, review documents and system information.
Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
Refer clients to both mandatory and optional services, including other agencies as required.
Take actions necessary to ensure that limited English‑proficient clients receive properly translated forms and translation services from state certified, contracted translators and interpreters.
Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).
Qualifications
Public Benefits Specialist 1 (PBS1)
One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
OR experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service role where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education.
Public Benefits Specialist 2 (PBS2)
Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency’s Public Benefits Specialist Training Program.
OR One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs and completing the agency’s Public Benefits Specialist Training Program.
Public Benefits Specialist 3 (PBS3)
Nine (9) months of experience as a Public Benefits Specialist 2.
OR Fifteen (15) months of experience as a Public Benefits Specialist 1 and satisfactory completion of the agency’s Public Benefits Specialist Training Program.
OR Eighteen (18) months of experience determining eligibility for financial, medical, food, long‑term services and support programs, childcare and equal access benefits.
AND
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Note(s)
Incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one (1) year of their appointment.
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
Demonstrated experience working in a high‑volume customer service environment.
One (1) year of experience working in a call center environment.
Prior experience determining eligibility for public programs.
How do I apply? Applicants must complete the online application and attach the following documents to their profile in order to be considered for this position:
Cover Letter
Resume (current/updated)
Benefits Washington State offers a comprehensive benefits package, including medical, dental, life insurance, and retirement plans. Employees are eligible for paid leave, staff training, and other compensation benefits. For full details, please visit the relevant pages linked in the original posting.
Equity, Diversity & Inclusion The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, veteran status, or disability.
Veteran’s Preference Applicants who meet the minimum qualifications and wish to claim Veteran’s Preference must attach a copy of their DD214 or NGB Form 22, or other verification of military service. Please blackout (redact) the social security number before attaching any documents.
Seniority Level Internship
Employment Type Full‑time
Job Function Human Resources
Industries Government Administration
Sign in to set job alerts for “Benefits Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr