Johnson Controls
Regional Fleet Specialist
Join the Johnson Controls team as a Regional Fleet Specialist in Milwaukee, WI.
Base pay range $67,900.00/yr - $84,000.00/yr
What We Offer
Competitive salary
Generous vacation, holiday, and sick leave – 15 days of vacation in the first year
Comprehensive benefits package including 401K, medical, dental, and vision care – effective from day one
Extensive training and development opportunities with exceptional resources
Collaborative and supportive team environment
Commitment to safety through our Zero Harm policy
Check us out: https://youtu.be/pdZMNrDJviY
Position Summary The Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication. This role also serves as a key escalation point for fleet-related service issues, partnering closely with field leaders, drivers, and regional contacts at the fleet management company (FMC).
Key Responsibilities
Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.
Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.
Engage directly with field leaders and drivers to reinforce compliance with fleet policies and elevate non-compliance when necessary.
Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.
Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
Drive SLAs/KPIs to operational excellence and customer satisfaction.
Required Qualifications
Bachelor’s degree or equivalent professional experience.
2+ years of experience in customer service, fleet operations, or a related field.
Strong communication, organizational, change management, and problem‑solving skills.
Preferred Qualifications
Experience working in fleet operations or with field-based teams.
Familiarity with exception reporting and escalation workflows.
Understanding of fleet compliance standards and service coordination.
Key Competencies
Customer Focus – Builds trust and rapport with drivers, field leaders, and FMC partners.
Accountability – Holds stakeholders responsible for compliance and timely resolution.
Attention to Detail – Tracks escalations and exceptions with precision.
Problem Solving – Navigates service challenges and escalates effectively.
Compliance Awareness – Promotes and enforces adherence to fleet policies.
Empathy & Communication – Communicates clearly and respectfully across all levels of the organization.
Location and Travel
Preferred location is Milwaukee, WI.
Candidates not in Milwaukee will be considered but must be able to work in a local office.
Minimal travel – 1-2 times per quarter.
Referrals increase your chances of interviewing at Johnson Controls by 2x.
#J-18808-Ljbffr
Base pay range $67,900.00/yr - $84,000.00/yr
What We Offer
Competitive salary
Generous vacation, holiday, and sick leave – 15 days of vacation in the first year
Comprehensive benefits package including 401K, medical, dental, and vision care – effective from day one
Extensive training and development opportunities with exceptional resources
Collaborative and supportive team environment
Commitment to safety through our Zero Harm policy
Check us out: https://youtu.be/pdZMNrDJviY
Position Summary The Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication. This role also serves as a key escalation point for fleet-related service issues, partnering closely with field leaders, drivers, and regional contacts at the fleet management company (FMC).
Key Responsibilities
Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.
Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.
Engage directly with field leaders and drivers to reinforce compliance with fleet policies and elevate non-compliance when necessary.
Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.
Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
Drive SLAs/KPIs to operational excellence and customer satisfaction.
Required Qualifications
Bachelor’s degree or equivalent professional experience.
2+ years of experience in customer service, fleet operations, or a related field.
Strong communication, organizational, change management, and problem‑solving skills.
Preferred Qualifications
Experience working in fleet operations or with field-based teams.
Familiarity with exception reporting and escalation workflows.
Understanding of fleet compliance standards and service coordination.
Key Competencies
Customer Focus – Builds trust and rapport with drivers, field leaders, and FMC partners.
Accountability – Holds stakeholders responsible for compliance and timely resolution.
Attention to Detail – Tracks escalations and exceptions with precision.
Problem Solving – Navigates service challenges and escalates effectively.
Compliance Awareness – Promotes and enforces adherence to fleet policies.
Empathy & Communication – Communicates clearly and respectfully across all levels of the organization.
Location and Travel
Preferred location is Milwaukee, WI.
Candidates not in Milwaukee will be considered but must be able to work in a local office.
Minimal travel – 1-2 times per quarter.
Referrals increase your chances of interviewing at Johnson Controls by 2x.
#J-18808-Ljbffr