Direct Recruiters Inc.
Client Summary
- Develops a technology platform designed to support delivery of complex, evidence-informed care.
- Uses advanced tools to help clinicians work more efficiently, consistently, and thoughtfully.
- Collaborates closely with care teams to improve access, outcomes, and day-to-day workflows.
- Offers solutions that support patient engagement, data insights, and operational efficiency.
- Founded by clinicians with a focus on expanding access and scalability in care delivery.
Position Responsibilities
- Build and maintain deep, trust-based relationships with clinical, operational, and executive stakeholders, serving as the primary post-sale advisor
- Understand customer objectives, quality priorities, behavioral-health integration needs, and long‑term enterprise strategy
- Drive early implementation success and establish KPIs, success benchmarks, and value narratives that demonstrate impact
- Monitor adoption, usage, operational challenges, and change‑management needs to ensure value realizationLead customer expansion strategy, partnering with Sales to identify and shape new opportunities across service lines and departments
- Influence decision‑makers through clear demonstration of clinical and operational value, scalability, and strategic alignment
- Own expansion forecasting and support preparation of demos, presentations, and deployment plans
- Conduct regular business reviews, ensure clear communication, and serve as the escalation point for issue resolution
- Maintain high customer satisfaction and proactively prevent churn
- Share customer insights cross‑functionally to inform product roadmap, clinical priorities, marketing assets, and ongoing success
Experience & Skills
Required Experience and Qualifications
- 7+ years of customer-facing experience in Customer Success, Account Management, or related roles within enterprise SaaS or digital health.
- Experience working with health systems and provider organizations, with the ability to engage clinical, operational, and executive stakeholders.
- Demonstrated success in driving expansion, upsell, or cross‑sell in complex accounts.
- Strong understanding of clinical workflows and health‑system operations.
- Exceptional communication, storytelling, and relationship management skills.
- Strategic mindset with the ability to translate customer needs into actionable plans.
- Comfort with working in a high‑growth, early‑stage environment.
Preferred Experience and Qualifications
- Experience working with Clinical Practice Guidelines, quality improvement, care pathways, or behavioral health integration.
- Familiarity with value‑based care, clinical quality measures, or service‑line operations.
- Experience in land‑and‑expand or platform‑based SaaS models.
- Experience collaborating closely with Sales, Sales Engineering, and Implementation teams.
- Background in developing executive business reviews or ROI/value assessments.
Compensation $180k-$200k, Health Insurance, 401k, Paid Vacation
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