Enterprise Customer Success Manager - Key Accounts
At LTV.ai, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale. Our platform enables brands to communicate with their audience in a natural and contextually relevant manner, driving higher engagement and conversion rates. While increasing LTV and driving measurable growth, we help brands stay focused on what matters most – the customer.
What you’ll do
- Own a portfolio of our highest-value clients across DTC and omni-channel e-commerce
- Drive onboarding, implementation, and long-term success with LTV.ai’s platform
- Partner with clients to build efficient, AI-enhanced email strategies that 10x output with minimal operator input
- Analyze performance and optimize for higher engagement, conversions, and Revenue per Send
- Educate clients on best practices, cutting-edge workflows, and what’s working across our customer base
- Gather feedback and act as the internal voice of the customer – informing product, features, and go‑to‑market strategy
- Deliver proactive support, strategic check‑ins, and high‑touch communication that reinforces LTV.ai’s value
- Help build scalable systems, playbooks, and tooling for success as we grow the CS org
What we’re looking for (ideally)
- 3–5+ years experience in Customer Success, Account Management, or Strategy roles at e‑commerce SaaS or MarTech companies
- Deep familiarity with e‑commerce retention channels, especially email (Klaviyo, Postscript, Attentive, etc.)
- Experience working with large‑scale DTC brands ($50M–$500M+ GMV)
- Understanding of AI/automation trends in marketing – comfortable helping brands evolve from legacy workflows
- An AI‑first operator – your default instinct is to use AI to solve problems, streamline workflows, and unlock leverage at scale
- Analytical mindset – you can read performance data, identify opportunities, and communicate insights clearly
- Excellent communication skills – you’re comfortable advising VP/C‑suite clients and leading strategy calls
- Strong ownership mentality with a bias for action and continual optimization
Compensation + Benefits
- Base depends a lot on the person but we reward A players
- Equity included
If you’re curious, ambitious, and hungry to build something big, feel free to email our founder directly at – we’d love to hear from you.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Technology, Information and Internet
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