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EverHeart Hospice

Care Relations Manager (RN)

EverHeart Hospice, Greenville, Ohio, United States, 45331

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Care Relations Manager (RN)

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EverHeart Hospice

Schedule:

Monday–Friday, 8:00 AM – 4:30 PM

Hours:

Full-time (40/week)

Administrator on Call Rotation

Summary of Position The Care Relations Manager (RN) provides clinical leadership and oversight for the Admissions Department and serves as a clinical resource to admissions staff. This role also manages the Palliative Care Program and supports the development of additional value‑add clinical programs.

Qualifications

Minimum 3 years hospice experience (Med/Surg, Oncology, or Community Health also considered)

Valid driver’s license and reliable transportation

Strong communication and time management skills

Minimum of one year of management experience

Key Responsibilities

Lead and oversee the Intake and Admissions Department to ensure timely, complete referrals.

Monitor admissions outcomes, including non-admissions and reporting of reason codes.

Maintain the Palliative Care Program, ensuring quality care delivery, timely completion of services, and accurate billing.

Collaborate with leadership and interdisciplinary teams to develop and implement value‑added programs.

Assist with developing and implementing policies and procedures for Admissions and Palliative Care.

Manage departmental budgets and monitor expenses.

Build, lead, and maintain effective clinical teams; evaluate staff productivity and competency.

Provide clinical leadership in symptom management and overall patient care.

Collaborate with the Medical Director and physicians regarding admissions, re-certifications, and care planning.

Participate in Interdisciplinary Team (IDT) meetings and patient Plan of Care reviews.

Monitor quality of care and documentation compliance across all care settings.

Support regulatory surveys, audits, and payer documentation requests.

Conduct supervisory visits and participate in patient visits as needed.

Participate in administrative on‑call rotation, including evenings and weekends.

Complete required documentation and perform other duties as assigned.

Benefits

Medical, dental, and vision eligibility 1st of the month following hire

30 paid days off per year (PTO, sick time, and holidays)

401(k) eligibility 1st of the month following hire

Employer-paid short-term disability

Mileage & cell phone reimbursement

Monthly employee recognition events

PayActiv —early access to earned wages

$200 initial clothing allowance for full-time positions

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