HOAi
HubSpot Sales & Marketing CRM Administrator
HOAi, Wilmington, North Carolina, United States, 28412
Revenue Systems Administrator
Wilmington, NC • RevOps • Remote • Full-time
Overview Vantaca has achieved unicorn status with a $1.25B valuation, so we’re past the “scrappy startup phase.” We’re building a category-defining platform that will transform how an entire industry operates. Our trajectory: growing 100% year-over-year, launching the AI product HOAi from $0 to millions in months, backed by Cove Hill Partners and JMI Private Equity, with over 6M+ doors on our platform displacing legacy systems.
Accountability Key Initiatives
Support Implementation Projects
Maintain System Documentation
Assist with Data Quality & User Training
Expectations for Success
Timely completion of assigned technical tasks
Data accuracy improvement metrics
User satisfaction with system support
Responsibilities
Technical Support : Provide day‑to‑day technical support, troubleshooting and resolving system issues as they arise.
Implementation Support : Assist in implementing, configuring and optimizing HubSpot and integrated tools, working closely with senior team members to identify gaps and recommend improvements.
System Maintenance : Support the creation and maintenance of custom fields, workflows and basic automations under guidance, translating business requirements into technical specifications.
Process Support : Assist the GTM team with HubSpot Sales CRM process optimization, including supporting customer lifecycle workflows and GTM stack tool management.
Documentation : Create and maintain system documentation, including process guides, user manuals and technical specifications, documenting system changes and updates.
Data Quality : Monitor data quality and integrity, flagging issues and assisting with data cleanup initiatives, supporting the creation and maintenance of basic reports and dashboards.
User Support : Provide first‑line support to users across the organization, helping resolve basic system questions and escalating complex issues as needed, assisting Sales Enablement with user training materials.
Continuous Learning : Stay current with HubSpot features and updates, participating in training and certification programs to enhance technical expertise.
Requirements
Bachelor’s degree in marketing, business, information technology, or a related field (or international equivalent), or equivalent experience.
HubSpot certification (minimum: HubSpot Sales Software or Marketing Software certification).
Strong understanding of HubSpot's core capabilities and basic functionality.
Experience with or exposure to technical integrations (e.g., Zapier, basic API connections).
Good understanding of revenue operations processes and best practices.
Strong written and verbal communication skills with ability to explain technical concepts to non‑technical users.
Detail‑oriented with strong organizational and time‑management skills.
Ability to work independently and as part of a team.
Minimum 3‑5 years of related experience
(internships, co‑ops, or relevant coursework may be considered).
Preferred
3‑5 years of experience working with HubSpot supporting a Sales organization.
Additional HubSpot certifications (Revenue Operations, Sales Hub Implementation, etc.).
Experience with sales and marketing tools (Gong, ChurnZero, PandaDoc, etc.).
Basic understanding of data analysis and reporting tools (Excel, Power BI).
Experience in a SaaS or technology company environment.
Core Values
Always Growing : Likes change and enjoys finding new ways to improve knowledge and product.
Win as a Team : Builds trust and works together by ensuring everyone communicates well.
Accountability Starts with Me : Notices problems and takes personal action to solve them.
Unwavering Commitment to Customer Experience : Regularly talks to customers to understand their needs and improve their experience.
Innovate Boldly : Challenges the status quo, pushes boundaries, and acts with urgency to drive meaningful change.
Why You Should Join Our Team
Our eNPS is +68.
Benefits: Medical, Dental, and Vision start day one.
Unlimited PTO (with a requirement to take a minimum of one continuous week per year).
401K with Company Match.
Remote Flexible – come to the office when needed.
Great parental leave benefits.
Named on Inc 5000 list of America’s Fastest Growing Private Companies.
Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
Winner of Coastal Entrepreneur Award, Technology Category.
Active employee‑led Culture Committee.
Ongoing industry and professional development trainings available to all employees.
Multiple leaders on the executive committee recognized as 40 under 40 recipients.
We’re playing offense to win – our product market fit and world‑class employees make us the leader in our space.
We receive many resumes for our open positions and each is reviewed by a human recruiter. If you are selected for an interview, you will receive an email from our recruiting team.
#J-18808-Ljbffr
Wilmington, NC • RevOps • Remote • Full-time
Overview Vantaca has achieved unicorn status with a $1.25B valuation, so we’re past the “scrappy startup phase.” We’re building a category-defining platform that will transform how an entire industry operates. Our trajectory: growing 100% year-over-year, launching the AI product HOAi from $0 to millions in months, backed by Cove Hill Partners and JMI Private Equity, with over 6M+ doors on our platform displacing legacy systems.
Accountability Key Initiatives
Support Implementation Projects
Maintain System Documentation
Assist with Data Quality & User Training
Expectations for Success
Timely completion of assigned technical tasks
Data accuracy improvement metrics
User satisfaction with system support
Responsibilities
Technical Support : Provide day‑to‑day technical support, troubleshooting and resolving system issues as they arise.
Implementation Support : Assist in implementing, configuring and optimizing HubSpot and integrated tools, working closely with senior team members to identify gaps and recommend improvements.
System Maintenance : Support the creation and maintenance of custom fields, workflows and basic automations under guidance, translating business requirements into technical specifications.
Process Support : Assist the GTM team with HubSpot Sales CRM process optimization, including supporting customer lifecycle workflows and GTM stack tool management.
Documentation : Create and maintain system documentation, including process guides, user manuals and technical specifications, documenting system changes and updates.
Data Quality : Monitor data quality and integrity, flagging issues and assisting with data cleanup initiatives, supporting the creation and maintenance of basic reports and dashboards.
User Support : Provide first‑line support to users across the organization, helping resolve basic system questions and escalating complex issues as needed, assisting Sales Enablement with user training materials.
Continuous Learning : Stay current with HubSpot features and updates, participating in training and certification programs to enhance technical expertise.
Requirements
Bachelor’s degree in marketing, business, information technology, or a related field (or international equivalent), or equivalent experience.
HubSpot certification (minimum: HubSpot Sales Software or Marketing Software certification).
Strong understanding of HubSpot's core capabilities and basic functionality.
Experience with or exposure to technical integrations (e.g., Zapier, basic API connections).
Good understanding of revenue operations processes and best practices.
Strong written and verbal communication skills with ability to explain technical concepts to non‑technical users.
Detail‑oriented with strong organizational and time‑management skills.
Ability to work independently and as part of a team.
Minimum 3‑5 years of related experience
(internships, co‑ops, or relevant coursework may be considered).
Preferred
3‑5 years of experience working with HubSpot supporting a Sales organization.
Additional HubSpot certifications (Revenue Operations, Sales Hub Implementation, etc.).
Experience with sales and marketing tools (Gong, ChurnZero, PandaDoc, etc.).
Basic understanding of data analysis and reporting tools (Excel, Power BI).
Experience in a SaaS or technology company environment.
Core Values
Always Growing : Likes change and enjoys finding new ways to improve knowledge and product.
Win as a Team : Builds trust and works together by ensuring everyone communicates well.
Accountability Starts with Me : Notices problems and takes personal action to solve them.
Unwavering Commitment to Customer Experience : Regularly talks to customers to understand their needs and improve their experience.
Innovate Boldly : Challenges the status quo, pushes boundaries, and acts with urgency to drive meaningful change.
Why You Should Join Our Team
Our eNPS is +68.
Benefits: Medical, Dental, and Vision start day one.
Unlimited PTO (with a requirement to take a minimum of one continuous week per year).
401K with Company Match.
Remote Flexible – come to the office when needed.
Great parental leave benefits.
Named on Inc 5000 list of America’s Fastest Growing Private Companies.
Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
Winner of Coastal Entrepreneur Award, Technology Category.
Active employee‑led Culture Committee.
Ongoing industry and professional development trainings available to all employees.
Multiple leaders on the executive committee recognized as 40 under 40 recipients.
We’re playing offense to win – our product market fit and world‑class employees make us the leader in our space.
We receive many resumes for our open positions and each is reviewed by a human recruiter. If you are selected for an interview, you will receive an email from our recruiting team.
#J-18808-Ljbffr