Quantum Credit Union
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Retail Manager
oversees day‑to‑day operations across all branch locations and the contact center, ensuring an exceptional member experience, strong operational efficiency, and compliance with credit union policies. As a people‑first professional, you will lead and support teams across four branches and the contact center, fostering a member‑focused sales culture and driving growth. What You’ll Do
Manage Operations:
Supervise branch and contact center staff, including hiring, training, coaching, and performance management. Oversee daily branch and contact center functions, including teller, member service, and call center activities. Team Development & Culture : Model and promote a culture of accountability, teamwork, and member‑first service. Foster professional growth through training, mentoring, and coaching of branch supervisor staff. Drive Member Experience & Sales Culture:
Support teams in resolving complex inquiries and reinforce relationship‑based sales across all channels. Train & develop branch staff to identify opportunities to assist members with additional products and services. Who You Are
Have 5+ years of retail banking or credit union experience in a supervisory or management role. Communicate clearly, lead by example, and foster teamwork. Have a proven track record of fostering a sales‑focused, relationship‑driven culture. Are detail‑oriented, proactive, and comfortable managing operations and security protocols across multiple locations, including the contact center. Bonus Points
Experience in a credit union environment. Familiarity with core banking systems, digital banking platforms, and branch/contact center operations. Bilingual (English/Spanish) skills a plus. Why Join
Competitive salary and benefits (health, dental, vision, 401(k) match). Paid time off and holidays. Opportunities to shape branch and contact center culture, drive growth, and influence operational excellence. A supportive, collaborative environment where leadership, innovation, and member service are celebrated. Ready to make a meaningful impact?
Apply today and join us in helping our members achieve financial success — one conversation at a time. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development "}} #J-18808-Ljbffr
Retail Manager
oversees day‑to‑day operations across all branch locations and the contact center, ensuring an exceptional member experience, strong operational efficiency, and compliance with credit union policies. As a people‑first professional, you will lead and support teams across four branches and the contact center, fostering a member‑focused sales culture and driving growth. What You’ll Do
Manage Operations:
Supervise branch and contact center staff, including hiring, training, coaching, and performance management. Oversee daily branch and contact center functions, including teller, member service, and call center activities. Team Development & Culture : Model and promote a culture of accountability, teamwork, and member‑first service. Foster professional growth through training, mentoring, and coaching of branch supervisor staff. Drive Member Experience & Sales Culture:
Support teams in resolving complex inquiries and reinforce relationship‑based sales across all channels. Train & develop branch staff to identify opportunities to assist members with additional products and services. Who You Are
Have 5+ years of retail banking or credit union experience in a supervisory or management role. Communicate clearly, lead by example, and foster teamwork. Have a proven track record of fostering a sales‑focused, relationship‑driven culture. Are detail‑oriented, proactive, and comfortable managing operations and security protocols across multiple locations, including the contact center. Bonus Points
Experience in a credit union environment. Familiarity with core banking systems, digital banking platforms, and branch/contact center operations. Bilingual (English/Spanish) skills a plus. Why Join
Competitive salary and benefits (health, dental, vision, 401(k) match). Paid time off and holidays. Opportunities to shape branch and contact center culture, drive growth, and influence operational excellence. A supportive, collaborative environment where leadership, innovation, and member service are celebrated. Ready to make a meaningful impact?
Apply today and join us in helping our members achieve financial success — one conversation at a time. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development "}} #J-18808-Ljbffr