Enterprise Fleet Management
ASE Automotive Service Advisor - Phoenix
Enterprise Fleet Management, Phoenix, Arizona, United States, 85003
Apply for the
Automotive Service Advisor – Remote
position at
Enterprise Fleet Management .
Overview Enterprise Fleet Management, part of Enterprise Mobility, is building a team to support its vision of being the world’s best and most trusted mobility company. We are excited to announce an opening for a Service Advisor.
The Service Advisor will apply automotive maintenance and repair expertise to support Fleet Management leasing offices, clients, and vendors by reviewing scheduled and unscheduled repair orders. The advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a well‑maintained fleet while minimizing downtime and costs.
This is a full‑time, work‑from‑home position based from your home residence in
Phoenix, AZ
or surrounding counties. Our department operates Monday‑Friday 6 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST. Schedules are based on current business needs.
Pay range: $26.06 – $28.06 per hour. Pay within the range is determined by education, qualifications, experience, skills, performance, and business needs. Additional compensation is available for weekend and evening shifts (up to $2.00/hour) and for current ASE certifications ($0.25/hr per certification).
Benefits include paid vacation, choice time days; medical, dental, and vision insurance; dependent spending account; health savings account; life and disability insurance; fertility benefits; Employee Assistance Programs; profit sharing; 401(k) employer match; discounts and more.
Responsibilities
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted by external partners via phone and email, in an efficient and friendly manner.
Review proposals to ensure proper repair and maintenance services are performed according to manufacturer recommendations, interval‑based timing, vehicle history, and appropriate pricing.
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply warranty and post‑warranty applications while creating and issuing purchase orders; explain operating procedures to clients, groups, and vendors.
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval.
Identify opportunities and make recommendations to groups and leadership for full maintenance service proposals, repairs charged to clients, and opportunities to cycle vehicles in favor of repair.
Field calls from drivers, evaluate specific needs to locate and suggest proper and cost‑effective service locations for clients.
Equal Opportunity Employer / Disability / Veterans
Qualifications – Minimum
Minimum of 4 approved ASE certifications that are current.
Must be 18 years of age or older.
Must live in Phoenix, AZ or surrounding counties.
Six months of customer service experience required.
Two years of automotive maintenance, repair consultation or dealership service department experience required.
Degree in Automotive Technology preferred.
Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
Ability to meet all work‑from‑home technical requirements.
Authorized to work in the United States and not requiring sponsorship currently or in the future.
Competency‑Based Qualifications
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Work From Home Requirements
Reliable high‑speed internet access via terrestrial cable or fiber (no DSL or satellite).
Validated upload speed 5 Mb/s and download speed 25 Mb/s; connection latency #J-18808-Ljbffr
Automotive Service Advisor – Remote
position at
Enterprise Fleet Management .
Overview Enterprise Fleet Management, part of Enterprise Mobility, is building a team to support its vision of being the world’s best and most trusted mobility company. We are excited to announce an opening for a Service Advisor.
The Service Advisor will apply automotive maintenance and repair expertise to support Fleet Management leasing offices, clients, and vendors by reviewing scheduled and unscheduled repair orders. The advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a well‑maintained fleet while minimizing downtime and costs.
This is a full‑time, work‑from‑home position based from your home residence in
Phoenix, AZ
or surrounding counties. Our department operates Monday‑Friday 6 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST. Schedules are based on current business needs.
Pay range: $26.06 – $28.06 per hour. Pay within the range is determined by education, qualifications, experience, skills, performance, and business needs. Additional compensation is available for weekend and evening shifts (up to $2.00/hour) and for current ASE certifications ($0.25/hr per certification).
Benefits include paid vacation, choice time days; medical, dental, and vision insurance; dependent spending account; health savings account; life and disability insurance; fertility benefits; Employee Assistance Programs; profit sharing; 401(k) employer match; discounts and more.
Responsibilities
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted by external partners via phone and email, in an efficient and friendly manner.
Review proposals to ensure proper repair and maintenance services are performed according to manufacturer recommendations, interval‑based timing, vehicle history, and appropriate pricing.
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply warranty and post‑warranty applications while creating and issuing purchase orders; explain operating procedures to clients, groups, and vendors.
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval.
Identify opportunities and make recommendations to groups and leadership for full maintenance service proposals, repairs charged to clients, and opportunities to cycle vehicles in favor of repair.
Field calls from drivers, evaluate specific needs to locate and suggest proper and cost‑effective service locations for clients.
Equal Opportunity Employer / Disability / Veterans
Qualifications – Minimum
Minimum of 4 approved ASE certifications that are current.
Must be 18 years of age or older.
Must live in Phoenix, AZ or surrounding counties.
Six months of customer service experience required.
Two years of automotive maintenance, repair consultation or dealership service department experience required.
Degree in Automotive Technology preferred.
Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
Ability to meet all work‑from‑home technical requirements.
Authorized to work in the United States and not requiring sponsorship currently or in the future.
Competency‑Based Qualifications
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Work From Home Requirements
Reliable high‑speed internet access via terrestrial cable or fiber (no DSL or satellite).
Validated upload speed 5 Mb/s and download speed 25 Mb/s; connection latency #J-18808-Ljbffr