Truist
TRID Post-Closing and RESPA Operations Manager
Truist, Richmond, Virginia, United States, 23214
TRID Post-Closing and RESPA Operations Manager
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TRID Post-Closing and RESPA Operations Manager
role at
Truist
Overview The position is responsible for the management, oversight, and thought leadership related to RESPA/TRID program execution within the branded mortgage business. In addition, this role builds, leads, and actively manages a process designed to review all loans covered by the TILA-RESPA Integrated Disclosure (TRID) regulation to validate compliance and identify all financial and clerical errors. The manager ensures that all financial and material clerical errors are corrected within a 60‑day regulatory timeframe. This requires managing multiple teams of 50+ teammates, both onshore and offshore, to review and process TRID defects, maintain up‑to‑date testing scripts, and ensure teammates are trained and proficient. Collaboration with Compliance, Quality Assurance, and Credit Risk is essential to align test protocols and resolve complex errors requiring detailed knowledge of compliance and fulfillment processes. The manager must have sufficient regulatory knowledge to identify and rebut findings discovered during detailed quality control file reviews performed by Transaction Risk Monitoring.
Key Dates 2 days ago – Be among the first 25 applicants
Employment Details Regular
Language Fluency: English (Required)
Work Shift: 1st shift (United States of America)
Responsibilities
Recruit, train, develop and mentor a high‑performing team to achieve TRID compliance goals.
Facilitate ongoing process improvements to achieve process efficiencies and cost reductions within the assigned processes.
Enforce and maintain policies and procedures to ensure compliance with state, federal, and regulatory requirements.
Work with Quality Partners to develop solutions, implement changes, and manage risk associated with the accuracy of all Loan Estimates and Closing Disclosures.
Create and maintain process and pipeline management discipline to ensure internal service level agreements are achieved.
Provide coaching and guidance to managers surrounding the policies and procedures for their team; resolve or coordinate the resolution of client service‑related problems and effectively manage all Human Resource related items to ensure execution of the purpose, mission, and values of the organization.
Maintain a strong control environment to ensure processes and procedures align with Audit and Sarbanes‑Oxley oversight.
Coordinate feedback of findings to Fulfillment Centers. Develop and manage strong communication and timely reporting for senior management, audit, examiners, Compliance, and the BURM.
Responsible for planning/capacity to ensure no impacts to SLAs, client and investor & regulatory requirements while adjusting to market fluctuations.
Develop and establish goals for the department and set protocols in place to ensure these goals are met.
Required Qualifications
Bachelor’s Degree or equivalent education and experience.
Eight years of experience in TRID Post‑Closing, RESPA, mortgage, or similar fields.
Three years of mortgage management experience.
Strategic thinking and analytical skill strength.
Strong verbal and written communication skills.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Strong industry‑related regulatory and legal knowledge.
Preferred Qualifications
Mortgage experience in processing or closing.
Knowledge of TILA RESPA Integrated Disclosures.
Experience managing Vendor and Offshore Operations.
Benefits General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.
Equal Employment Opportunity Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E‑Verify. IER. Right to Work.
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TRID Post-Closing and RESPA Operations Manager
role at
Truist
Overview The position is responsible for the management, oversight, and thought leadership related to RESPA/TRID program execution within the branded mortgage business. In addition, this role builds, leads, and actively manages a process designed to review all loans covered by the TILA-RESPA Integrated Disclosure (TRID) regulation to validate compliance and identify all financial and clerical errors. The manager ensures that all financial and material clerical errors are corrected within a 60‑day regulatory timeframe. This requires managing multiple teams of 50+ teammates, both onshore and offshore, to review and process TRID defects, maintain up‑to‑date testing scripts, and ensure teammates are trained and proficient. Collaboration with Compliance, Quality Assurance, and Credit Risk is essential to align test protocols and resolve complex errors requiring detailed knowledge of compliance and fulfillment processes. The manager must have sufficient regulatory knowledge to identify and rebut findings discovered during detailed quality control file reviews performed by Transaction Risk Monitoring.
Key Dates 2 days ago – Be among the first 25 applicants
Employment Details Regular
Language Fluency: English (Required)
Work Shift: 1st shift (United States of America)
Responsibilities
Recruit, train, develop and mentor a high‑performing team to achieve TRID compliance goals.
Facilitate ongoing process improvements to achieve process efficiencies and cost reductions within the assigned processes.
Enforce and maintain policies and procedures to ensure compliance with state, federal, and regulatory requirements.
Work with Quality Partners to develop solutions, implement changes, and manage risk associated with the accuracy of all Loan Estimates and Closing Disclosures.
Create and maintain process and pipeline management discipline to ensure internal service level agreements are achieved.
Provide coaching and guidance to managers surrounding the policies and procedures for their team; resolve or coordinate the resolution of client service‑related problems and effectively manage all Human Resource related items to ensure execution of the purpose, mission, and values of the organization.
Maintain a strong control environment to ensure processes and procedures align with Audit and Sarbanes‑Oxley oversight.
Coordinate feedback of findings to Fulfillment Centers. Develop and manage strong communication and timely reporting for senior management, audit, examiners, Compliance, and the BURM.
Responsible for planning/capacity to ensure no impacts to SLAs, client and investor & regulatory requirements while adjusting to market fluctuations.
Develop and establish goals for the department and set protocols in place to ensure these goals are met.
Required Qualifications
Bachelor’s Degree or equivalent education and experience.
Eight years of experience in TRID Post‑Closing, RESPA, mortgage, or similar fields.
Three years of mortgage management experience.
Strategic thinking and analytical skill strength.
Strong verbal and written communication skills.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Strong industry‑related regulatory and legal knowledge.
Preferred Qualifications
Mortgage experience in processing or closing.
Knowledge of TILA RESPA Integrated Disclosures.
Experience managing Vendor and Offshore Operations.
Benefits General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.
Equal Employment Opportunity Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E‑Verify. IER. Right to Work.
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