AXS
Scottsdale, AZ
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Role
AXS is seeking a Manager, Client Services to join our Festivals team in Scottsdale, AZ. This role manages the relationship with venue clients within their discipline, supervising a team of leads and specialists who provide front‑line, top‑notch service and support for ticketing managers at some of the most iconic events across the country. Equal parts relationship manager and tech support, Client Services staff are experienced ticketing professionals who advise, assist, and advocate for our ticketing venue partners and provide support for all AXS products and services. Each Manager develops close relationships with the clients they serve, is the primary resource for all event configuration and box office inquiries, and is part of the department's leadership team.
What Will You Do?
Participate in the interview, selection, and training of Client Services Supervisors, Leads, and Specialists who report to them.
Monitor all incoming support requests and assign associated tasks to members of the staff, ensuring prompt communication and follow‑up with clients and a timely resolution of any critical issues.
Work to troubleshoot and resolve product and service‑related issues, configure events, develop positive client relationships, and conduct yourself and your staff in a manner that exemplifies our high service standards.
Assist the Director Client Services in implementing new AXS clients by leading the creation of system elements, template events and offers, cutover events, fees, etc. necessary to transition the client onto the AXS platform. Serve as the primary Client Services relationship for any new clients added to your team.
Monitor the performance, productivity, and skill development of all members of your team, providing any necessary training, and ensuring your staff are meeting or exceeding our service standards.
Participate in rolling out new policies, procedures, products, and services to your clients, and communicating critical information about these items to your staff.
Actively participate in shared Client Services management responsibilities, including creating and publishing the staff schedule and serving as the manager on duty for all junior Client Services staff, as needed.
What Will You Bring?
BA/BS Degree (4‑year)
4‑6 years of related experience
Experience in leading a high‑functioning customer service team
Live event ticketing and event programming experience
Advanced event programming experience across multiple venue/event types
Adept at problem‑solving and decision‑making in a high‑pressure environment
Committed to collaboration and teamwork
Committed to ongoing education and skills development to stay on top of technical advances
Adept at execution and delivery (planning, delivering, and supporting) skills.
Adaptable; able to pivot as priorities and processes change.
Pay Scale:
$53,349.30 – $80,023.50
Bonus:
This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full‑time:
We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401k plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full‑time employees are eligible for these benefits on the first day of employment.
Employer does not offer work visa sponsorship for this position.
What’s in it for You?
Extraordinary People
– we’re not kidding!
Meaningful Mission
– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Development and Learning
– Opportunities for learning and leveling up through training and education reimbursement.
Community & Belonging
– A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
Curious about the typical interview process for this position? Here's what to expect:
Stage 1: 20‑30 min virtual interview (recruiter)
Stage 2: Take‑home assessment
Stage 3: 45‑min virtual interview (hiring manager)
Stage 4: 45‑min virtual or onsite interview (leadership)
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
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AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Role
AXS is seeking a Manager, Client Services to join our Festivals team in Scottsdale, AZ. This role manages the relationship with venue clients within their discipline, supervising a team of leads and specialists who provide front‑line, top‑notch service and support for ticketing managers at some of the most iconic events across the country. Equal parts relationship manager and tech support, Client Services staff are experienced ticketing professionals who advise, assist, and advocate for our ticketing venue partners and provide support for all AXS products and services. Each Manager develops close relationships with the clients they serve, is the primary resource for all event configuration and box office inquiries, and is part of the department's leadership team.
What Will You Do?
Participate in the interview, selection, and training of Client Services Supervisors, Leads, and Specialists who report to them.
Monitor all incoming support requests and assign associated tasks to members of the staff, ensuring prompt communication and follow‑up with clients and a timely resolution of any critical issues.
Work to troubleshoot and resolve product and service‑related issues, configure events, develop positive client relationships, and conduct yourself and your staff in a manner that exemplifies our high service standards.
Assist the Director Client Services in implementing new AXS clients by leading the creation of system elements, template events and offers, cutover events, fees, etc. necessary to transition the client onto the AXS platform. Serve as the primary Client Services relationship for any new clients added to your team.
Monitor the performance, productivity, and skill development of all members of your team, providing any necessary training, and ensuring your staff are meeting or exceeding our service standards.
Participate in rolling out new policies, procedures, products, and services to your clients, and communicating critical information about these items to your staff.
Actively participate in shared Client Services management responsibilities, including creating and publishing the staff schedule and serving as the manager on duty for all junior Client Services staff, as needed.
What Will You Bring?
BA/BS Degree (4‑year)
4‑6 years of related experience
Experience in leading a high‑functioning customer service team
Live event ticketing and event programming experience
Advanced event programming experience across multiple venue/event types
Adept at problem‑solving and decision‑making in a high‑pressure environment
Committed to collaboration and teamwork
Committed to ongoing education and skills development to stay on top of technical advances
Adept at execution and delivery (planning, delivering, and supporting) skills.
Adaptable; able to pivot as priorities and processes change.
Pay Scale:
$53,349.30 – $80,023.50
Bonus:
This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full‑time:
We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401k plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full‑time employees are eligible for these benefits on the first day of employment.
Employer does not offer work visa sponsorship for this position.
What’s in it for You?
Extraordinary People
– we’re not kidding!
Meaningful Mission
– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Development and Learning
– Opportunities for learning and leveling up through training and education reimbursement.
Community & Belonging
– A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
Curious about the typical interview process for this position? Here's what to expect:
Stage 1: 20‑30 min virtual interview (recruiter)
Stage 2: Take‑home assessment
Stage 3: 45‑min virtual interview (hiring manager)
Stage 4: 45‑min virtual or onsite interview (leadership)
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
#J-18808-Ljbffr