Collins Consulting
This is a hybrid position. (3 days onsite)
Purpose The Customer Excellence Specialist I work within the Purchasing & Supplier Management (PSM), which provides contracting direction to multiple functional areas within the company. The role supports the Customer Excellence Manager and is responsible for supporting, enforcing, and managing the strategy at the transactional level set by the Category Team at the site in concert with the Corporation’s overall strategies. The position’s objective is to lead through execution of assigned transactions while deploying process efficiencies.
Responsibilities
1) Understand the Organization’s approved buying channels and contracting policy for goods and services and help guide requestors to the appropriate buying channel Supplier Management Team.
2) Support and collect due diligence information required for evaluating and approving new suppliers, in line with the Preferred Supplier Networks.
3) Administrative support for purchasing projects and supplier management (contract reviews, bid summary justifications, vendor record updates, approving Purchase Orders, data analysis).
4) Works with high ethical standard, in compliance with the law and the client’s policies and procedures.
5) Support the Category Team strategy by enforcing the supplier preferred network, understanding Category Team initiatives/priorities, having subject matter expertise and educating stakeholders of the same.
6) Effectively develop and negotiate confidentiality agreements, standalone contracts and Statements of Work and any other agreement in alignment with agreed category strategies, at a financial approved and authorized for the position.
7) Manage standard Procure-to-Pay intake contract requests within established Service Level metrics.
8) Assist in the execution of process efficiency related projects that serve to improve customer experience within the Procure-to-Pay process.
Qualifications, including Skills, education, and experience Required Qualifications & Skills
Bachelor’s degree or 4 years equivalent work experience
The ideal candidate should have a minimum of 2 years of procurement/purchasing (PTP), preferably, but not limited to Pharmaceutical.
Strong knowledge of MS Excel, PowerPoint, Word and Outlook.
Solid experience conducting vendor negotiations
Strong experience of customer services type roles
Preferred Qualifications & Skills
Ability to prioritize and organize workload across multiple projects
Proficient in Microsoft Word, Excel and PowerPoint. Possesses ability to learn and utilize other software tools as necessary
Strong organizational skills required to coordinate and manage multiple cross divisional work process and projects
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Purpose The Customer Excellence Specialist I work within the Purchasing & Supplier Management (PSM), which provides contracting direction to multiple functional areas within the company. The role supports the Customer Excellence Manager and is responsible for supporting, enforcing, and managing the strategy at the transactional level set by the Category Team at the site in concert with the Corporation’s overall strategies. The position’s objective is to lead through execution of assigned transactions while deploying process efficiencies.
Responsibilities
1) Understand the Organization’s approved buying channels and contracting policy for goods and services and help guide requestors to the appropriate buying channel Supplier Management Team.
2) Support and collect due diligence information required for evaluating and approving new suppliers, in line with the Preferred Supplier Networks.
3) Administrative support for purchasing projects and supplier management (contract reviews, bid summary justifications, vendor record updates, approving Purchase Orders, data analysis).
4) Works with high ethical standard, in compliance with the law and the client’s policies and procedures.
5) Support the Category Team strategy by enforcing the supplier preferred network, understanding Category Team initiatives/priorities, having subject matter expertise and educating stakeholders of the same.
6) Effectively develop and negotiate confidentiality agreements, standalone contracts and Statements of Work and any other agreement in alignment with agreed category strategies, at a financial approved and authorized for the position.
7) Manage standard Procure-to-Pay intake contract requests within established Service Level metrics.
8) Assist in the execution of process efficiency related projects that serve to improve customer experience within the Procure-to-Pay process.
Qualifications, including Skills, education, and experience Required Qualifications & Skills
Bachelor’s degree or 4 years equivalent work experience
The ideal candidate should have a minimum of 2 years of procurement/purchasing (PTP), preferably, but not limited to Pharmaceutical.
Strong knowledge of MS Excel, PowerPoint, Word and Outlook.
Solid experience conducting vendor negotiations
Strong experience of customer services type roles
Preferred Qualifications & Skills
Ability to prioritize and organize workload across multiple projects
Proficient in Microsoft Word, Excel and PowerPoint. Possesses ability to learn and utilize other software tools as necessary
Strong organizational skills required to coordinate and manage multiple cross divisional work process and projects
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