Atlantic Plywood Corporation
Customer Service & Sales Support Representative
Atlantic Plywood Corporation, South Windsor, Connecticut, us, 06074
Join to apply for the
Customer Service & Sales Support Representati
role at
Atlantic Plywood Corporation
Pay range information This range is provided by Atlantic Plywood Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $55,000.00/yr
Responsibilities
Always maintain a positive and professional attitude towards customers and co-workers
Enter sales orders received via phone, email, or sales rep
Communicate with customers through various channels regarding shipping, invoices and back orders
Ensure customer satisfaction and provide professional customer support
Achieve product, technical, and territory knowledge
Responsible for servicing and supporting existing accounts
Handle complaints, provide appropriate solutions and alternatives to meet customer needs
Build sustainable relationships with customers and co-workers
Run a variety of daily and weekly reports
Manage a large volume of inbound calls and orders
Assist CSRs with order entry, phone calls, and reports
Qualifications
Strong customer service skills both in person and virtually
Self-motivated and able to work independently as well as in a team
Comfortable in a fast-paced environment
Superior organizational and time management skills
Microsoft Office experience
Experience
Track record of high performance in a fast-paced environment
Proven customer service experience
Proficient with Microsoft Office products
Inbound and outbound call experience
Infor experience preferred
Benefits
Medical, Dental, Vision
Life, Short- & Long-Term Disability
Optional Voluntary Benefits
Employee Stock Ownership Plan (ESOP)
401K
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Wholesale
#J-18808-Ljbffr
Customer Service & Sales Support Representati
role at
Atlantic Plywood Corporation
Pay range information This range is provided by Atlantic Plywood Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $55,000.00/yr
Responsibilities
Always maintain a positive and professional attitude towards customers and co-workers
Enter sales orders received via phone, email, or sales rep
Communicate with customers through various channels regarding shipping, invoices and back orders
Ensure customer satisfaction and provide professional customer support
Achieve product, technical, and territory knowledge
Responsible for servicing and supporting existing accounts
Handle complaints, provide appropriate solutions and alternatives to meet customer needs
Build sustainable relationships with customers and co-workers
Run a variety of daily and weekly reports
Manage a large volume of inbound calls and orders
Assist CSRs with order entry, phone calls, and reports
Qualifications
Strong customer service skills both in person and virtually
Self-motivated and able to work independently as well as in a team
Comfortable in a fast-paced environment
Superior organizational and time management skills
Microsoft Office experience
Experience
Track record of high performance in a fast-paced environment
Proven customer service experience
Proficient with Microsoft Office products
Inbound and outbound call experience
Infor experience preferred
Benefits
Medical, Dental, Vision
Life, Short- & Long-Term Disability
Optional Voluntary Benefits
Employee Stock Ownership Plan (ESOP)
401K
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Wholesale
#J-18808-Ljbffr