Haag Ford Sales Inc
Service Advisor/Recall Specialist
Job Hours: Monday‑Friday 7:15 AM - 6 PM
Responsibilities
Handle customer inquiries and complaints relating to the recalls on their vehicles
Transfer the customer’s concern into the dealership DMS system
Relay information from technicians to customers regarding their vehicles
Address and resolve customer concerns with their vehicles and services provided by the dealership
Document and update customer records based on interactions
Develop and maintain relationships with dealership customers
Create repair orders based on open recalls and needed work and communicate that information to the technician
Qualifications
Previous experience in an auto dealer service department is advantageous
Ability to build and maintain rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Must have a valid driver’s license and a clean driving record
Seniority Level
Entry Level
Employment Type
Full‑time
Job Function
Other
Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr
Responsibilities
Handle customer inquiries and complaints relating to the recalls on their vehicles
Transfer the customer’s concern into the dealership DMS system
Relay information from technicians to customers regarding their vehicles
Address and resolve customer concerns with their vehicles and services provided by the dealership
Document and update customer records based on interactions
Develop and maintain relationships with dealership customers
Create repair orders based on open recalls and needed work and communicate that information to the technician
Qualifications
Previous experience in an auto dealer service department is advantageous
Ability to build and maintain rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Must have a valid driver’s license and a clean driving record
Seniority Level
Entry Level
Employment Type
Full‑time
Job Function
Other
Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr