Ford Service Advisor

Haag Ford is seeking a motivated individual to become part of our service team as a Service Advisor/Recall Specialist. In this role you will handle scheduling recalls, communicating with customers and ensuring technicians complete necessary recall repairs.

Job Hours: Monday-Friday 7:15 AM – 6 PM* Job hours may vary depending on the workload of the shop

Responsibilities

Handle customer inquiries and complaints relating to the recalls on their vehicles

Ability to transfer the customer’s concern into the dealership DMS system

Relay information from technicians to customers regarding their vehicles

Address and resolve customer concerns with their vehicles and services provided by the dealership

Document and update customer records based on interactions Develop and maintain relationships with dealership customers

Create Repair Orders based on open recalls and needed work and communicate that information to the technician.

Qualifications

Previous experience in an auto dealer service department is advantageous

Ability to build and maintain rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Must have a valid driver’s license and a clean driving record

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