Foothills Bank
About The Role
As a Relationship Banker you will be the primary point of contact for our customers in the branch. Your role will support growth of the bank’s market share through new account acquisition, deepening relationships through referrals and helping our clients reach their full financial potential. You will assist clients with everyday cash handling transactions and engage with them as a relationship manager to recommend products and services that fit their unique financial needs. As a Relationship Banker, you will own the customer interaction from start to finish, allowing true personal connections to develop.
Duties and Responsibilities Receive and process customer financial transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and funds transfers. Maintain and balance cash drawer daily.
Open and close client accounts. Answer questions about bank products and services and make recommendations to clients to enrich their financial lives.
Provide exceptional customer service, modeling the FSB “Welcome” tenets:
Warm – Demonstrate warmth; be genuine and approachable
Engage – Engage with teammates and customers, be present in every interaction
Listen – Actively listen to employees and clients
Connect – Build relationships, connect with the community and teams
Opportunity – Seek out opportunities to serve others
Modify – Adjust your approach to meet employees and clients where they are; style‑flex and adapt as appropriate
Experience – Create a true experience for the client by providing exceptional customer service on their financial journey
Actively engage with corporate growth strategies, initiatives, and partners.
Support Community Reinvestment Act (CRA) through business development efforts.
Essential Functions Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer’s personal and financial information.
Develop and improve skills through training programs and regular feedback discussions with supervisors, and participate in all training sessions and complete all assigned OnCourse training courses, achieving a passing score by the due date.
Adhere to First Security Bank’s core values; represent the bank in a professional manner that includes a professional image, confidentiality, a positive ‘can‑do’ attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.
Must be capable of regular, reliable, and timely attendance to accomplish essential job functions, including in‑person contact with internal and external customers.
Position performs other duties as needed/assigned.
About You Qualifications High school diploma or GED.
Minimum of 6 months related experience in customer service, sales, and/or banking. Placement to Relationship Banker II, III, or IV depends on experience.
Knowledge, Skill, Ability Working knowledge of standard office equipment. Basic computer skill with the ability to learn various office software, including word processing, spreadsheets, 10‑key, and general computer applications.
Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all internal and external customers politely and courteously. Understand and follow complex written and oral instructions.
Customer Service: We are community‑inspired and pride ourselves on offering exceptional service to both internal and external customers. We expect you, as an employee, to support our values and vision of Integrity, Service, and Success.
Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank positively; maintain credibility with others.
Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgment; be willing to act outside the norm when needed to uphold ethical principles.
Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.
Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.
Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays, and unexpected events with a positive attitude.
Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.
Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handle both routine and non‑routine situations.
Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and do not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow‑through and meet commitments and agreements in a timely manner; be relied upon by others as a source of valid information.
Work Environment Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise.
Physical Demands While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. Occasionally required to stand; walk; and lift or reach with hands and arms. May also be required to climb, balance, stoop, kneel, crouch, crawl, push, and pull.
Must operate routine office equipment including computer terminals, keyboards, telephones, copiers, facsimiles, and calculators. Must routinely perform work on computer for an average of 6–8 hours per day, when necessary. Must work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation.
Specific lifting abilities: Light work. May exert up to 25 pounds of force occasionally, up to 10 pounds frequently, and/or negligible amounts constantly to move objects. Job is rated for light work.
Specific vision abilities: Must have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, parts, and/or operation/inspection of machines and/or using measuring devices at close distances.
What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary by geographic location. We offer an extensive benefits package that includes medical, dental, vision, and life insurance, coverage for employees and eligible dependents in accordance with our written plan documents. May also be eligible for a health savings account, an Employee Assistance Program, a health rewards program, a retirement savings plan including 401(k) and Profit‑Sharing plans, short‑and‑long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer generous Paid Time Off (PTO) and paid holidays. PTO accrues at 0.0745 per hour worked for part‑time employees up to a maximum of 240 hours per year for certain full‑time employees. PTO accruals depend on position, status (Full‑time or Part‑time), and years of experience per our PTO policy. Most full‑time employees are offered 6 paid holidays; part‑time employees receive pro‑rated paid holidays. Employees in Utah and Nevada may receive pay for certain state‑recognized holidays. Visit our website for more details. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
No Recruiters or unsolicited agency referrals please.
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Duties and Responsibilities Receive and process customer financial transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and funds transfers. Maintain and balance cash drawer daily.
Open and close client accounts. Answer questions about bank products and services and make recommendations to clients to enrich their financial lives.
Provide exceptional customer service, modeling the FSB “Welcome” tenets:
Warm – Demonstrate warmth; be genuine and approachable
Engage – Engage with teammates and customers, be present in every interaction
Listen – Actively listen to employees and clients
Connect – Build relationships, connect with the community and teams
Opportunity – Seek out opportunities to serve others
Modify – Adjust your approach to meet employees and clients where they are; style‑flex and adapt as appropriate
Experience – Create a true experience for the client by providing exceptional customer service on their financial journey
Actively engage with corporate growth strategies, initiatives, and partners.
Support Community Reinvestment Act (CRA) through business development efforts.
Essential Functions Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer’s personal and financial information.
Develop and improve skills through training programs and regular feedback discussions with supervisors, and participate in all training sessions and complete all assigned OnCourse training courses, achieving a passing score by the due date.
Adhere to First Security Bank’s core values; represent the bank in a professional manner that includes a professional image, confidentiality, a positive ‘can‑do’ attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.
Must be capable of regular, reliable, and timely attendance to accomplish essential job functions, including in‑person contact with internal and external customers.
Position performs other duties as needed/assigned.
About You Qualifications High school diploma or GED.
Minimum of 6 months related experience in customer service, sales, and/or banking. Placement to Relationship Banker II, III, or IV depends on experience.
Knowledge, Skill, Ability Working knowledge of standard office equipment. Basic computer skill with the ability to learn various office software, including word processing, spreadsheets, 10‑key, and general computer applications.
Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all internal and external customers politely and courteously. Understand and follow complex written and oral instructions.
Customer Service: We are community‑inspired and pride ourselves on offering exceptional service to both internal and external customers. We expect you, as an employee, to support our values and vision of Integrity, Service, and Success.
Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank positively; maintain credibility with others.
Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgment; be willing to act outside the norm when needed to uphold ethical principles.
Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.
Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.
Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays, and unexpected events with a positive attitude.
Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.
Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handle both routine and non‑routine situations.
Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and do not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow‑through and meet commitments and agreements in a timely manner; be relied upon by others as a source of valid information.
Work Environment Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise.
Physical Demands While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. Occasionally required to stand; walk; and lift or reach with hands and arms. May also be required to climb, balance, stoop, kneel, crouch, crawl, push, and pull.
Must operate routine office equipment including computer terminals, keyboards, telephones, copiers, facsimiles, and calculators. Must routinely perform work on computer for an average of 6–8 hours per day, when necessary. Must work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation.
Specific lifting abilities: Light work. May exert up to 25 pounds of force occasionally, up to 10 pounds frequently, and/or negligible amounts constantly to move objects. Job is rated for light work.
Specific vision abilities: Must have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, parts, and/or operation/inspection of machines and/or using measuring devices at close distances.
What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary by geographic location. We offer an extensive benefits package that includes medical, dental, vision, and life insurance, coverage for employees and eligible dependents in accordance with our written plan documents. May also be eligible for a health savings account, an Employee Assistance Program, a health rewards program, a retirement savings plan including 401(k) and Profit‑Sharing plans, short‑and‑long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer generous Paid Time Off (PTO) and paid holidays. PTO accrues at 0.0745 per hour worked for part‑time employees up to a maximum of 240 hours per year for certain full‑time employees. PTO accruals depend on position, status (Full‑time or Part‑time), and years of experience per our PTO policy. Most full‑time employees are offered 6 paid holidays; part‑time employees receive pro‑rated paid holidays. Employees in Utah and Nevada may receive pay for certain state‑recognized holidays. Visit our website for more details. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr