First Security Bank
About the Role
As a Relationship Banker you will be the primary point of contact for our customers in the branch. Your role supports growth of the bank's market share through new account acquisition, deepening relationships through referrals and helping our clients to reach their full financial potential. You will assist clients with everyday cash handling transactions and engage with them as a relationship manager to recommend products and services that fit their unique financial needs. You will own the customer interaction from start to finish, allowing true personal connections to develop.
Responsibilities
Receive and process customer financial transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and funds transfers.
Maintain and balance cash drawer daily.
Open and close client accounts.
Answer questions about bank products and services and make recommendations to clients to enrich their financial lives.
Provide exceptional customer service, modeling the FSB "Welcome" tenets:
Warm:
Demonstrate warmth; be genuine and approachable.
Engage:
Engage with teammates and customers, be present in every interaction.
Listen:
Actively listen to employees and clients.
Connect:
Build relationships, connect with the community and teams.
Opportunity:
Seek out opportunities to serve others.
Modify:
Modify your approach to meet employees and clients where they are; style‑flex and adapt as appropriate.
Create a true experience for the client by providing exceptional customer service on their financial journey.
Actively engage with corporate growth strategies, initiatives, and partners.
Support Community Reinvestment Act (CRA) through business development efforts.
Essential Functions
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Maintain strict confidentiality of customer’s personal and financial information.
Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development.
Participate in all training sessions and complete all assigned OnCourse training courses and achieve a passing score by the due date.
Adhere to First Security Bank’s core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive "can‑do" attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.
Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in‑person contact with internal and external customers.
Perform other duties as needed/assigned.
About You – Qualifications
High school diploma or GED.
Minimum of 6 months related experience in customer service, sales, and/or banking.
Placement to Relationship Banker II, III, or IV depends on experience.
Skills, Knowledge & Abilities
Working knowledge of standard office equipment.
Basic computer skill with working knowledge or ability to learn various office software including word processing, spreadsheets, 10‑key, and general computer applications.
Communicate effectively: verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.
Understand and follow complex written and oral instructions.
Provide team‑oriented customer service and support community values of Integrity, Service and Success.
Work independently and as part of a team, set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
Exhibit professionalism, honesty, integrity, trust, and openness in all interactions.
Maintain strict confidentiality of any information obtained during performing job duties; adhere to bank policies and procedures regarding confidentiality.
Adhere to guidelines, protocols, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.
Adapt positively to change; manage competing demands and effectively handle changes, delays, and/or unexpected events with a positive attitude.
Prioritize, organize, and plan work; use time efficiently and achieve results within time frames; complete work in a timely, accurate manner and be conscientious about assignments and deadlines.
Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handle both routine and non‑routine situations.
Accept responsibility for own work performance and actions; demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement.
Dependably follow through and meet commitments and agreements in a timely manner; be relied upon by others as a source of valid information.
Work Environment Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise.
Physical Demands
Often required to sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.
Occasionally required to stand; walk; and lift or reach with hands and arms.
May be required to climb, balance, stoop, kneel, crouch, crawl, push, and pull.
Operation of routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be capable of regular, reliable, and timely attendance; may be required to work extended hours or travel off site whenever required or requested by management.
Specific lifting abilities: Light work (up to 25 pounds occasionally, up to 10 pounds frequently).
Specific vision abilities: Close visual acuity to perform tasks such as preparing data, transcribing, viewing a computer terminal, extensive reading, and visual inspection involving small defects or parts.
What We Offer
Compensation & Benefits:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No recruiters or unsolicited agency referrals please.
Equal Employment Opportunity We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Referrals increase your chances of interviewing at First Security Bank by 2x.
#J-18808-Ljbffr
Responsibilities
Receive and process customer financial transactions including deposits, withdrawals, loan payments, cashier’s checks, money orders, and funds transfers.
Maintain and balance cash drawer daily.
Open and close client accounts.
Answer questions about bank products and services and make recommendations to clients to enrich their financial lives.
Provide exceptional customer service, modeling the FSB "Welcome" tenets:
Warm:
Demonstrate warmth; be genuine and approachable.
Engage:
Engage with teammates and customers, be present in every interaction.
Listen:
Actively listen to employees and clients.
Connect:
Build relationships, connect with the community and teams.
Opportunity:
Seek out opportunities to serve others.
Modify:
Modify your approach to meet employees and clients where they are; style‑flex and adapt as appropriate.
Create a true experience for the client by providing exceptional customer service on their financial journey.
Actively engage with corporate growth strategies, initiatives, and partners.
Support Community Reinvestment Act (CRA) through business development efforts.
Essential Functions
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Maintain strict confidentiality of customer’s personal and financial information.
Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development.
Participate in all training sessions and complete all assigned OnCourse training courses and achieve a passing score by the due date.
Adhere to First Security Bank’s core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive "can‑do" attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.
Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in‑person contact with internal and external customers.
Perform other duties as needed/assigned.
About You – Qualifications
High school diploma or GED.
Minimum of 6 months related experience in customer service, sales, and/or banking.
Placement to Relationship Banker II, III, or IV depends on experience.
Skills, Knowledge & Abilities
Working knowledge of standard office equipment.
Basic computer skill with working knowledge or ability to learn various office software including word processing, spreadsheets, 10‑key, and general computer applications.
Communicate effectively: verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.
Understand and follow complex written and oral instructions.
Provide team‑oriented customer service and support community values of Integrity, Service and Success.
Work independently and as part of a team, set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
Exhibit professionalism, honesty, integrity, trust, and openness in all interactions.
Maintain strict confidentiality of any information obtained during performing job duties; adhere to bank policies and procedures regarding confidentiality.
Adhere to guidelines, protocols, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.
Adapt positively to change; manage competing demands and effectively handle changes, delays, and/or unexpected events with a positive attitude.
Prioritize, organize, and plan work; use time efficiently and achieve results within time frames; complete work in a timely, accurate manner and be conscientious about assignments and deadlines.
Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handle both routine and non‑routine situations.
Accept responsibility for own work performance and actions; demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement.
Dependably follow through and meet commitments and agreements in a timely manner; be relied upon by others as a source of valid information.
Work Environment Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise.
Physical Demands
Often required to sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear.
Occasionally required to stand; walk; and lift or reach with hands and arms.
May be required to climb, balance, stoop, kneel, crouch, crawl, push, and pull.
Operation of routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be capable of regular, reliable, and timely attendance; may be required to work extended hours or travel off site whenever required or requested by management.
Specific lifting abilities: Light work (up to 25 pounds occasionally, up to 10 pounds frequently).
Specific vision abilities: Close visual acuity to perform tasks such as preparing data, transcribing, viewing a computer terminal, extensive reading, and visual inspection involving small defects or parts.
What We Offer
Compensation & Benefits:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No recruiters or unsolicited agency referrals please.
Equal Employment Opportunity We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Referrals increase your chances of interviewing at First Security Bank by 2x.
#J-18808-Ljbffr