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Cavender Auto Group

Service Advisor

Cavender Auto Group, San Antonio, Texas, United States, 78208

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At Cavender Auto Group, our values define who we are and how we lead. We believe in integrity, empowerment, commitment, and innovation – principles that guide everything we do.

Our Mission To deliver exceptional experiences to those we serve. Every interaction—with customers, vendors, and employees—should reflect respect, care, and excellence.

We Offer

Family owned and operated

Outstanding culture rooted in Integrity, Empowerment, Commitment, and Innovation

Work/life balance is very important to us

Paid Vacation

Team-focused environment

Career growth opportunities with promotion from within

Ongoing training and development

Career Progression Plan

Medical, Dental & Vision Insurance

401K with company match

Paid Sick Leave

Community involvement

Responsibilities

Greet customers warmly and promptly upon arrival.

Listen attentively to customer concerns and accurately document vehicle symptoms.

Obtain detailed customer and vehicle information to effectively address service needs.

Provide outstanding customer service, ensuring a positive and professional experience.

Clearly explain the recommended services and associated costs to customers.

Establish follow-up times and keep customers informed of the progress of their vehicle throughout the service process.

Update customers frequently, ensuring transparency and building trust.

Monitor the progress of each vehicle in the service pipeline and coordinate with the service team for efficient workflow.

Prioritize and communicate service needs to the technicians.

Explain all completed work to customers, detailing the services performed and any additional recommendations.

Requirements

Commitment to upholding Cavender Auto Group’s core values of Integrity, Empowerment, Commitment, and Innovation, while supporting our mission to deliver exceptional experiences.

Energetic, motivated, and punctual.

Clean driving record and valid Texas Driver’s License.

Willingness to submit to a background check & drug screen prior to employment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type

Full-time; In Person

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Motor Vehicle Manufacturing

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