Berglundluxuryroanoke
Automotive Service Advisor (Roanoke)
Berglundluxuryroanoke, Roanoke, Virginia, United States, 24000
Automotive Service Advisor
Berglund Chevrolet
Berglund Chevrolet is looking for a customer-focused
Service Advisor
who thrives in a fast-paced environment and takes pride in delivering exceptional service experience. If you’re organized, confident communicating with customers, and motivated by performance, this is a great opportunity to grow your career with a trusted, family-owned automotive group. What You’ll Do
Greet customers and guide them through the service process from write-up to delivery. Accurately document vehicle concerns and recommend maintenance based on manufacturer guidelines. Communicate clearly with technicians to ensure timely, high-quality repairs. Provide proactive updates and set clear expectations with customers. Review completed repairs, explain invoices, and ensure a smooth checkout experience. Consistently meet or exceed CSI and productivity goals. What Success Looks Like (Performance Metrics)
Maintain strong
Customer Satisfaction Index (CSI)
scores. Achieve
effective labor hours (ELH)
and sales targets. Demonstrate consistent
repair order accuracy
and minimal comebacks. Build repeat business through trust, follow-up, and professionalism. What We’re Looking For
Previous experience as an Automotive Service Advisor (Chevrolet or GM experience a plus). Strong communication, organization, and customer-service skills. Ability to multitask and stay calm under pressure. Basic automotive knowledge and a desire to keep learning. Valid driver’s license and a professional, team-oriented attitude. Why Berglund?
10 dealership locations
with real opportunities for advancement Family-owned organization with a long-standing reputation for integrity Ongoing training and development Competitive pay and benefits package Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
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Service Advisor
who thrives in a fast-paced environment and takes pride in delivering exceptional service experience. If you’re organized, confident communicating with customers, and motivated by performance, this is a great opportunity to grow your career with a trusted, family-owned automotive group. What You’ll Do
Greet customers and guide them through the service process from write-up to delivery. Accurately document vehicle concerns and recommend maintenance based on manufacturer guidelines. Communicate clearly with technicians to ensure timely, high-quality repairs. Provide proactive updates and set clear expectations with customers. Review completed repairs, explain invoices, and ensure a smooth checkout experience. Consistently meet or exceed CSI and productivity goals. What Success Looks Like (Performance Metrics)
Maintain strong
Customer Satisfaction Index (CSI)
scores. Achieve
effective labor hours (ELH)
and sales targets. Demonstrate consistent
repair order accuracy
and minimal comebacks. Build repeat business through trust, follow-up, and professionalism. What We’re Looking For
Previous experience as an Automotive Service Advisor (Chevrolet or GM experience a plus). Strong communication, organization, and customer-service skills. Ability to multitask and stay calm under pressure. Basic automotive knowledge and a desire to keep learning. Valid driver’s license and a professional, team-oriented attitude. Why Berglund?
10 dealership locations
with real opportunities for advancement Family-owned organization with a long-standing reputation for integrity Ongoing training and development Competitive pay and benefits package Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
#J-18808-Ljbffr